Blackstone Technology and Innovations, Executive Desktop Support, AVP

Blackstone is the worlds largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors the companies we invest in and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $1.1 trillion in assets under management include investment vehicles focused onprivate equity real estate public debt and equity infrastructure life sciences growth equity opportunistic non-investment grade credit real assets and secondary funds all on a global information is available at . Follow @blackstone onLinkedInX andInstagram.

Job Description:

Blackstone is seeking an Assistant Vice President to lead Desktop and Executive Support across London and the broader EMEA region as part of the wider EMEA Technology Support organisation.

This role combines hands-on technical support with leadership of a small team delivering desktop and executive support services. You will be responsible for ensuring a high-quality white-glove technology experience for our user base while driving consistency accountability and continuous improvement across support operations.

The position requires strong ownership visibility and the ability to operate effectively in a fast-paced high-expectation environment.

Responsibilities:

• Lead Desktop and Executive Support across London and EMEA ensuring consistent high-quality service delivery
• Provide hands-on technical support across hardware software and end-user technologies
• Deliver a white-glove support experience for senior stakeholders including executive-level users
• Lead mentor and develop a small team driving accountability and performance
• Own and drive resolution of complex technical issues partnering with Infrastructure Engineering and Application teams where required
• Oversee onboarding moves and changes ensuring a seamless end-user experience
• Identify and implement improvements to enhance user experience and reduce friction in workflows
• Lead and contribute to initiatives relating to new technologies tooling and service enhancements
• Ensure strong operational discipline through ticketing (ServiceNow) documentation and communication

Qualifications:

• Proven experience in Desktop / End User Support within a corporate or financial services environment
• Demonstrated experience leading mentoring or coordinating a small team
• Strong hands-on experience supporting Windows macOS Office 365 Zoom and mobile devices (iOS)
• Experience supporting senior stakeholders in a high-touch professional environment
• Strong troubleshooting and problem-solving skills across hardware software and user environments
• Ability to operate independently and take ownership in a fast-paced environment
• Solid understanding of networking fundamentals (LAN/WAN/VPN)
• Excellent communication and stakeholder management skills

Additional Attributes

• High level of ownership and accountability with a strong sense of responsibility for user experience
• Comfortable operating with visibility and supporting senior stakeholders in a high-expectation environment
• Able to balance hands-on delivery with team leadership and oversight
• Proactive mindset with a focus on improving processes and reducing friction for users
• Commitment to high standards and consistency in service delivery

The duties and responsibilities described here are not exhaustive and additional assignments duties or responsibilities may be required of this position. Assignments duties and responsibilities may be changed at any time with or without notice by Blackstone in its sole discretion.

Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race color creed religion sex pregnancy national origin ancestry citizenship status age marital or partnership status sexual orientation gender identity or expression disability genetic predisposition veteran or military status status as a victim of domestic violence a sex offense or stalking or any other class or status in accordance with applicable federal state and local laws. This policy applies to all terms and conditions of employment including but not limited to hiring placement promotion termination transfer leave of absence compensation and training. All Blackstone employees including but not limited to recruiting personnel and hiring managers are required to abide by this policy.

If you need a reasonable accommodation to complete your application please contact Human Resources at (US) 44 (0)(EMEA) or(APAC).

Depending on the position you may be required to obtain certain securities licenses if you are in a client facing role and/or if you are engaged in the following:

• Attending client meetings where you are discussing Blackstone products and/or and client questions;

• Marketing Blackstone funds to new or existing clients;

• Supervising or training securities licensed employees;

• Structuring or creating Blackstone funds/products; and

• Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials.

Note: The above list is not the exhaustive list of activities requiring securities licenses and there may be roles that require review on a case-by-case basis. Please speak with your Blackstone Recruiting contact with any questions.

To submit your application please complete the form below. Fields marked with a red asterisk * must be completed to be considered for employment (although some can be answered prefer not to say). Failure to provide this information may compromise the follow-up of your application. When you have finished click Submit at the bottom of this form.