CRM Product Owner
Share
Job Location:
Yearly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Were the UKs specialist blood cancer charity and our vision is clear: were here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.
Were looking for a CRM Product Owner to take ownership of our Microsoft Dynamics CRM ensuring it runs effectively day to day while continuously improving how it supports the organisation. Youll oversee integrations and data flows across systems maintain high standards of data quality and make sure teams across fundraising digital and finance can rely on accurate accessible data to deliver campaigns track income and engage supporters.
Were also looking for someone who can lead the ongoing development and prioritisation of CRM improvements working closely with internal teams and external partners to streamline processes and solve problems. Youll support and guide CRM team members ensuring work is delivered against priorities and that the system continues to evolve to meet the needs of a fast-paced insight-driven organisation.
This role requires regular travel to our London office typically once per month or as the role demands.
We are committed to actively promoting equality diversity and line with our strategy we welcome approaches from individuals from underrepresented groups including minority communities and applicants with a disability to better reflect the community we serve and help broaden our perspectives.
Key Responsibilities
- Manage and optimise the CRM system (Microsoft Dynamics) so it meets organisational needs and supports accurate efficient data use.
- Oversee CRM integrations and data workflows with external partners and digital platforms to ensure data flows correctly and securely across systems.
- Monitor and improve data quality by implementing hygiene routines deduplication and compliance processes that ensure supporter data accuracy.
- Collaborate with colleagues across Fundraising Digital and Finance to ensure data processes enable effective campaigns income tracking and supporter engagement.
- Own the operational development and continuous improvement of the CRM ensuring it supports reliable data efficient processes and better supporter journeys.
- Supervise staff and / or volunteers to ensure appropriate training and high performance.
- Own the delivery of the team against established priorities and planned improvement targets
- Contribute to horizon scanning and discovery of new systems that may improve our efficiency and effectiveness
- Collaborate with colleagues to ensure business needs can be met with the technical requirements outlined in project plans
- Supervise staff and / or volunteers to ensure appropriate training and high performance.
Skills Knowledge and Expertise
Knowledge
- Understanding of relational database structures and data mapping.
Skills
- Strong proficiency in SQL and SSIS (Visual Studio) for data processing and automation.
- Familiarity with PowerApps and PowerAutomate for CRM field and workflow updates.
- Proven ability to improve data quality and streamline processes.
- Excellent analytical and problem-solving skills with high attention to detail.
- Strong organisational and interpersonal skills with the ability to manage multiple priorities.
- Ability to prioritise workload based on impact and accurately schedule delivery
Experience
- Significant experience managing and developing CRM systems ideally Microsoft Dynamics.
- Experience providing user support and training.
About Company
Blood Cancer UK is a community dedicated to beating all types of blood cancer by funding research and supporting those affected.
