Operations Governance and Performance Manager

PIB Group is a fast-growing ambitious insurance group with a clear strategic vision and a commitment to operational excellence. As we scale were investing in the infrastructure and leadership capability that keeps us performing at our best and this role sits right at the heart of that.

The Role

This is a senior high-visibility position within our Group COO function a trusted partner to our COO and a critical enabler of how we govern monitor and improve our operations across the Group.

Youll work across functions and regions acting as an extension of COO leadership: gathering insight holding stakeholders to account and ensuring our operational performance is clearly understood well-governed and continuously improving.

This isnt a role for someone who wants to stay in their lane. Its for someone who thrives on complexity builds strong relationships at all levels and knows how to turn information into action.

What youll be doing

• Owning the governance and reporting rhythm for our Group Operations Committee from inputs to outputs
• Tracking and communicating operational performance in a way that drives accountability and improvement
• Building trusted relationships with regional and functional leaders as well as outsourced partners
• Supporting policy oversight contract governance and ad hoc strategic initiatives on behalf of the COO
• Acting as a connector and challenge function keeping things honest joined up and moving

What were looking for

• A track record in senior operational governance or COO office roles ideally in a complex multi-site environment
• Strong analytical and communication skills with the ability to distil complex information for senior audiences
• Genuine credibility with senior stakeholders and the confidence to challenge constructively
• Experience with performance frameworks committee governance or third-party oversight would be an advantage
• Someone who brings energy judgement and a bias for action

Why PIB Group

PIB Group is one of the UKs fastest-growing insurance businesses offering real career progression professional development and a collaborative culture where your work truly matters. We encourage our people to be collaborative with entrepreneurship at our core. We are a fast-paced growing organisation and an exciting place to be.

We also value ambition and creative thinking. You dont have to tick every box to apply if you bring fresh ideas and a drive to grow wed love to hear from you!

Inclusion & accessibility

We are an equal opportunities employer committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race colour gender religion disability age sexual orientation or any other characteristic protected by law.

If you need this job advert in any other format or require any adjustments for your application or during the recruitment process please reach out to

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