Customer Service Administrator French and Dutch speaker

Resideo is looking for a Dutch and French Speaking Customer Service Administrator to join our support team in Motherwell Scotland. This is a full-time hybrid position; currently working 2 days from home and 3 days on site.

As Customer Service Administrator you will serve as the primary customer contact and ensure all customer needs and expectations are will respond to inbound customer calls and emails regarding orders returns and any related issues:problems order changes shipping and resolution times etc. You will also be assisting other customer service associates with administrative duties.

In addition you will be requiredto communicate with other departments such as Technical Support Logistics Manufacturing Regional Sales Managers Product Managers etc. to resolve customer issues.

JOB DUTIES:

• Customer Interaction:Engage with customers through various channels such as phone calls emails and other platforms to support their enquiries requests and concerns. Manage the relationship on a day-to-day basis in an appropriate and professional manner.

• Issue Resolution:Troubleshoot and resolve customer complaints promptly and efficiently. This includes identifying the problem offering viable solutions and escalating complex issues to appropriate departments or individuals when necessary.

• Order/Returns Processing:Assist customers in placing modifying or canceling orders. Where a return is required ensure the transactions are managed and processed in line with policy.

• Feedback Collection:Gather customer feedback to understand their needs preferences and areas for improvement. This information is valuable for enhancing service quality and informing product development.

• Documentation:Accurately document customer interactions and maintain detailed records of issues solutions and communications. This serves as a valuable resource for reference and ensures continuity in customer support.

• Team Collaboration:Work closely with other departments such as salesC2C supply chain planning team etc. to ensure a unified approach to customer satisfaction. This collaborative approach helps in resolving complex issues and implementing customer feedback.

• Product & Service Awareness:Maintain a level of understanding of the companys products and services to provide accurate information and assistance to customers. This often involves ongoing learning and training to stay updated with new offerings. Where relevant knowledge is not applicable know when and where to hand over to the correct team.

YOU MUST HAVE:

• Fluent French & Dutch knowledge of English on at least basic communication level

• Computer literate.

• Very good verbal and written communication abilities are essential for conveying information clearly and effectively to customers.

• Effective multitasking and prioritization skills ensure that customer inquiries are resolved in a timely manner.

• Accuracy in documenting customer interactions and processing orders is crucial for maintaining service quality.

• Enthusiastic and self-motivated

WE VALUE:

• Flexibility to handle a variety of tasks and adapt to changing customer needs and company policies

• Experience in a Customer Service environment

• Previous experience working with SAP and intermediate level of knowledge of all Microsoft packages is preferred although not essential

WHATS IN IT FOR YOU:

• Hybrid working with Mondays and Fridays worked from home

• A warm friendly and collaborative team environment

• Excellent training & coaching to help you excel in your role

• Opportunity to work for a forward-thinking global brand

#LI-SG1

#LI - HYBRID