Operations Manager 7

DISCLOSURES

The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to perform the job successfully. Job responsibilities may be modified or expanded over time and the company will inform the employee of any such changes.

EMPLOYMENT RELATIONSHIP DISCLOSURE

This position is employed byEnterprise Management Solutions LLC which serves as the Employer of Record and staffing provider.

The employee will be assigned to work at and supportThe Charmed Tableunder a client service agreement. While Enterprise Management Solutions LLC is responsible for employment administration including payroll benefits (if applicable) and HR compliance the employee will perform day-to-day duties at The Charmed Table and will receive operational direction supervision and performance expectations from The Charmed Tables leadership team.

The employee is expected to adhere to the policies procedures operational standards and performance expectations of both Enterprise Management Solutions LLC and The Charmed Table as applicable.

Nothing in this arrangement alters the at-will employment relationship with Enterprise Management Solutions LLC. The Company reserves the right to modify assignments responsibilities reporting relationships or work locations based on business needs.

ABOUT THE COMPANY

The Charmed Table LLC is a full-service catering company based in Baltimore Maryland. We specialize in delivering nutritious high-quality prepared meals to group homes assisted living facilities and other supportive housing programs. Our mission is to provide consistent timely and safe meal service to help our community thrive through food.

COMPANY WEBSITE: PHONE NUMBER:

HR DEPARTMENT PHONE NUMBER: EXT 10

HR DEPARTMENT EMAIL ADDRESS:

POSITION TITLE:Operations Manager 7

ALTERNATE TITLE(S): Restaurant & Catering Operations Manager Food & Beverage Operations Leader

COMPANY:The Charmed Table

DEPARTMENT:Food Services

DIVISION:Operations

UNIT: Hospitality & Culinary Operations

ACCOUNTABLE TO: Chief Operations Manager Ownership or assigned senior leadership

ACCOUNTABLE FOR:

• Daily execution of catering delivery DoorDash and meal program operations
• Staff scheduling supervision appearance productivity and accountability
• Food quality presentation menu consistency and customer satisfaction
• Cost control waste reduction receipt tracking inventory accuracy and operational profitability
• Systems implementation and maintenance including recipe costing inventory tracking production planning and performance reporting
• Food safety HACCP compliance temperature control sanitation and audit readiness
• Weekly performance reporting to leadership and timely implementation of corrective actions and improvements
• Collaboration with outsourced administrative functions to ensure operational accuracy customer follow-through billing support HR coordination and marketing execution

Direct Reports / Daily Operational Oversight:

• Catering Lead Cook / Production Lead
• Inventory & Systems Cook / Inventory Lead
• Additional cooks delivery personnel event staff or support staff as assigned

Collaborates With:

• Outsourced invoicing / finance support
• Outsourced marketing support
• Outsourced HR support
• Customers clients vendors group home facility representatives event contacts delivery platforms and internal leadership

CLASSIFICATION:Non-Exempt W-2 Hourly Full-Time

WORK SCHEDULE:

This schedule reflects 8 hours per day totaling 40 hours per week Monday through Friday 8:00 AM5:00 PM. Scheduling needs may vary based on business demands and adjustments may be required as reasonably assigned.

OPERATING STRUCTURE

The Charmed Tables daily food service structure is expected to include two cooks on duty each day seven days per week from approximately 7:00 AM 5:00 PM unless otherwise adjusted by leadership based on business need.

COMPENSATION RANGE:$55000 - $65000 annually commensurate with experience qualifications and demonstrated performance

Incentive Compensation:At the discretion of the Company incentive compensation may include one or more of the following structures:

• Base compensation plus performance bonus
• Base compensation plus profit participation
• Base compensation plus growth-based incentives

All incentive compensation is subject to Company approval financial performance operational performance compliance and achievement of measurable benchmarks.

BENEFITS PACKAGE:This position is eligible for standard W-2 employee benefits including but not limited to those outlined in the Companys official benefits package. Eligibility and participation are subject to the terms and conditions of the applicable plans. Full details are provided in the current benefits package documentation.

ANTICIPATED TRAVEL:15% of the time.

SUMMARY OF POSITION RESPONSIBILITIES: The Operations Manager Catering & Food Services is responsible for managing the day-to-day operations of The Charmed Table while ensuring that the Companys food service catering delivery and meal program operations are executed accurately safely profitably and consistently.

This role is not limited to supervising kitchen activity. The Operations Manager is expected to manage operational performance control costs implement systems monitor staff productivity support revenue growth coordinate with outsourced administrative partners communicate with customers and report weekly to leadership on measurable results.

The Operations Manager must be able to translate leadership direction into action identify operational gaps implement improvements and hold assigned staff accountable. The role requires a balance of hands-on operational management business discipline customer service food safety oversight and continuous improvement.

SCHEDULED DUTIES AND RESPONSIBILITIES:

• Oversee daily front-of-house and back-of-house operations during brunch lunch dinner and special events
• Monitor guest satisfaction table turnover and service flow to ensure a memorable dining experience
• Coordinate floor coverage server rotations kitchen communication and reservations
• Maintain facility cleanliness health department standards and compliance with local food safety regulations
• Coordinate with culinary team to implement menu changes and seasonal specials

Catering Operations (The Charmed Table)

• Supervise execution of catering contracts including weddings private events corporate orders and institutional meal programs
• Oversee event set-up staff coordination logistics and breakdown
• Ensure catering orders are accurately prepared labeled packaged and delivered on time
• Conduct post-event reviews to address customer satisfaction and staff performance
• Manage catering calendar and collaborate with kitchen to meet batch cooking and prep timelines

Staffing & Leadership

• Recruit hire and onboard hospitality and kitchen staff
• Schedule and supervise team members across all departments (FOH BOH delivery event staff)
• Lead pre-shift meetings enforce standards of professionalism and manage employee disputes or concerns
• Conduct regular performance reviews and collaborate on corrective action plans

Vendor & Inventory Oversight

• Monitor inventory levels for food beverages linens disposables and décor supplies
• Place and track vendor orders in coordination with culinary and administrative teams
• Maintain vendor relationships and assess quality pricing and delivery performance

Finance & Reporting

• Track labor costs sales performance and event profitability
• Submit daily weekly and monthly reports to the Chief Operations Officer
• Monitor expense reports supply costs and event budgets
• Support implementation of POS catering management software and scheduling tools

UNSCHEDULED DUTIES AND RESPONSIBILITIES

• Assist with front-of-house service or kitchen prep during peak hours or emergency call-outs
• Conduct facility walkthroughs and ensure readiness for health inspections and surprise audits
• Support pop-up or promotional activations in collaboration with the marketing team
• Represent the brand in client tastings venue tours or business development opportunities

PHYSICAL DEMANDS:

• Prolonged standing and walking during service hours and events
• Lifting and carrying up to 40 lbs (food trays catering equipment supplies)
• Bending reaching and physical movement required during set-up and breakdown

WORKING CONDITIONS:

• Fast-paced high-volume hospitality environment
• Evening and weekend hours required for events brunch service and private bookings
• Collaborative and dynamic team atmosphere

COMPETENCIES AND SKILLS:

• Experience managing a dual-concept business (restaurant catering)
• Prior work in fine dining or event catering environments
• Familiarity with event logistics décor setup and contract negotiation
• Culinary knowledge and ability to collaborate effectively with chefs
• Attention to detail to ensure dietary compliance and meal quality.

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS

• Minimum 3 years of experience managing restaurant and/or catering operations
• Strong leadership and team supervision skills
• Familiarity with health code requirements and food service regulations
• Proficiency in POS systems scheduling tools and Microsoft Office/Google Workspace
• Excellent communication customer service and crisis management skills

Education

• Business Administration
• Culinary Arts or a closely related field.

Licensures/Certifications

• ServSafe Manager Certification
• ServSafe Food Handler Certification
• ServSafe Alcohol Awareness Certification
• CPR and First Aid Certification

Required Experience:

Manager