Assistant Manager Training
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Job Location:
Cebu City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Setup: Onsite (Cebu)
Function: Training
Qualifications:
- At least 2 years in college (No back subjects)
- Minimum of 2 years experience as Training Supervisor in a BPO/call center environment
Responsibilities:
- Take charge of the entire process with careful attention proactively addressing any challenges or deviations while continuously seeking opportunities to make incremental improvements that boost both efficiency and effectiveness.
- Deliver ongoing coaching constructive feedback and tailored guidance to team members empowering them to elevate their skills enhance performance and contribute meaningfully to the teams success.
- Support new hires with comprehensive onboarding and training ensuring they quickly gain confidence and productivity on the floor through clear instructions mentorship and consistent follow-up.
- Respond swiftly and effectively to escalations working closely with stakeholders and maintaining open communication with clients and team members to resolve issues promptly minimize impact and build trust.
- Share valuable insights on process improvements and system enhancements with the team helping them better understand workflows and tools to drive stronger operational results.
- Participate in client interactions at the supervisory level when needed communicating professionally addressing concerns and fostering robust relationships that support business goals and client satisfaction.
