APAC IT support Technician on an On-Call basis

ITProposal

Job Location:

Tbilisi - Georgia

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

JOB TITLE: IT support Technician on an On-Call basis

LOCATION: Georgia Tbilisi

Job Description:
We are seeking a reliable and customer-focused IT Support Technician to provide on-call technical support to end this role you will be responsible for diagnosing and resolving hardware software and network-related issues in a timely and efficient manner. You will respond to incidents via phone email or ticketing systems ensuring minimal disruption to business operations.

Key responsibilities:

Provide first-line technical support (hardware software network issues)Troubleshoot user problems via phone email or ticketing system. Set up and maintain user accounts devices and access permissions. Install and configure software and hardware.

Escalate complex issues to higher-level IT teams

Maintain documentation of issues and resolutions

Ensure minimal disruption to business operations during staff absence

Requirements:

Solid understanding of IT systems
intermediate knowledge of troubleshooting and problem-solving skills
Ability to work independently under pressure
Excellent communication skills
Proactive and solution-oriented mindset
Flexibility to respond outside standard working hours (on-call availability)

Familiarity with operating systems (Windows macOS sometimes Linux). Experience with helpdesk/ticketing tools. Ability to quickly adapt to an existing environment with minimal training

JOB TITLE: IT support Technician on an On-Call basis LOCATION: Georgia Tbilisi Job Description:We are seeking a reliable and customer-focused IT Support Technician to provide on-call technical support to end this role you will be responsible for diagnosing and resolving hardware software and networ...