Manager, Quality Audit Owner Onboarding

We Put the World on Vacation

This Manager Quality Audit role is responsible for overseeing training coaching and auditing processes to ensure consistent quality and compliance across all operational sites. The position leverages the Zoom Revenue Accelerator (ZRA) platform and AI-driven resources to monitor communications analyze performance trends and identify improvement opportunities. It serves as a key liaison with owner onboarding directors and managers to communicate standards provide actionable insights and drive adoption of best practices. The role also inspects coached feedback to confirm implementation of required actions and ensure alignment with organizational objectives through continuous improvement and technology-enabled solutions.

If the person identified for this role lives in the greater Orlando area this will become a hybrid position.

How Youll Shine:

Responsibilities include but are not limited to:

• Daily Closing Evaluation and Feedback Delivery 35% Review and analyze owner closings daily using Zoom Revenue Accelerator (ZRA) and AI-driven tools. Provide immediate actionable feedback to owner onboarding teams to ensure compliance improve communication quality and reduce rescission risk.

• Quality Auditing and Compliance Monitoring 25% Conduct audits leveraging ZRA and AI resources to validate adherence to organizational standards and identify performance gaps. Recommend corrective actions and escalate critical issues promptly.

• Technology Utilization and Data Analysis 15% Use ZRA software and AI analytics to track trends generate insights and develop strategies for continuous improvement. Maintain expertise in emerging technologies to optimize evaluation processes.

• Field Communication and Stakeholder Engagement 15% Act as the primary liaison with owner onboarding directors and managers across all sites. Share audit results communicate feedback and collaborate on implementing best practices to drive operational excellence.

• Feedback Inspection and Implementation Verification 5% Monitor whether coached feedback is applied effectively by field teams. Provide follow-up guidance to ensure sustained improvement and compliance.

• Reporting and Continuous Improvement Initiatives 5% Prepare reports summarizing evaluation metrics audit findings and compliance trends. Recommend enhancements to processes and tools to improve efficiency and quality outcomes.

Travel Requirements

• Minimal travel would be required; Travel would be minimal and may include trips to annual leadership summit. <5%

How Youll Shine:

Education

• Bachelors degree in business administration Hospitality Management Training & Development or a related field. (Experience equivalent to the education requirement may be accepted in lieu of the education requirement.)

Training Requirements

• Experience in Owner Onboarding Quality Assurance or Process Auditing (preferred).

• Familiarity with compliance programs and owner onboarding standards & SOPs.

• Optional: Professional Coaching or Leadership Development certification.

Knowledge and Skills

• Strong ability to work under pressure and manage high-volume evaluations.

• Excellent written and oral communication skills for delivering clear feedback.

• Demonstrated analytical and problem-solving skills with attention to detail.

• Ability to collaborate effectively with cross-functional teams and field leadership

• Knowledge of compliance standards and performance improvement methodologies.

Technical Skills

• Proficiency in Zoom Revenue Accelerator (ZRA) platform and AI-driven analytics tools.

• Advanced Microsoft Office Suite (Excel Word PowerPoint).

• Familiarity with Power BI and reporting dashboards.

• Ability to interpret data and generate actionable insights using technology.

Job Experience

• Minimum 5 years of experience in Owner Onboarding Training Quality Assurance auditing or performance evaluation roles within sales hospitality or customer service environments.

• Exposure to technology-driven process improvement and compliance monitoring.

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How Youll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position paid time off parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.