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Department: Secretary of State / Bureau of Motor Vehicles

Division: Medical Review Unit

Location: Augusta

Schedule: Monday Friday 8am to 5pm

Grade: 13

Salary: $17.30 $24.91

Closing Date: May 11 2026

Join Our Team at the Department of the Secretary of State:

At the Department of the Secretary of State we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork integrity and continuous improvement offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference

We are looking for dedicated and collaborative individuals who thrive in a fast-paced customer-focused environment. If you are passionate about delivering outstanding public service contributing to a high-performing team and supporting the people of Maine every day we want you on our team.

About the Position:

The Bureau of Motor Vehiclesis seeking self-motivated candidates to fill the Customer Representative Associate IIposition in the Medical Review Unit of Driver License Services. As a member of our team you will play a vital role in determining the physical emotional and mental competence of persons who operate motor vehicles in compliance with established rules and standards used by the Secretary of State in processing approximately 45000 medical reviews annually as well as approximately 7000 vision forms annually. This position works under the direct supervision of the Medical Clerk IV.

What Were Looking For:

• Customer Service Excellence: Demonstrated ability to provide courteous accurate and efficient service in a fast-paced setting with a diverse public.
• High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.
• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.
• Adaptability: Adjust quickly to new procedures policies and technologies as agency needs evolve.
• Team Collaboration: Work effectively within a team supporting shared goals and contributing to a respectful productive workplace.
• Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.
• Problem-Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
• Professionalism: Consistently represent the Department with respect integrity and accountability.

Key Competencies We Value:

• Emotional Intelligence: Empathetic self-aware and able to manage high-stress interactions with tact.
• Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness.
• Time Management: Prioritize tasks and complete assignments accurately and on time.
• Commitment to Excellence: Dedication to high-quality work accuracy and upholding public trust.
• Continuous Improvement: A mindset focused on improving processes learning new skills and supporting team development.

In This Role You Will:

• Review enter and process CR-24s driver medical evaluation form and MVE-103 eye forms received from branch offices physicians offices mobile units and customers and ensures forms are completed prior to scanning.
• Coordinate approved customer services and initiate requests for missing medical documents/information to provide all customers with the services necessary to obtain valid credentials and provide great customer service.
• Schedule medical supervisor exams in accordance with Functional Ability Profile (FAP) Guidelines and sends out notices accordingly.
• Create/rescind/restore suspensions and cancel driver licenses in accordance with laws rules and regulations and sends out notifications to applicant/customer as appropriate.
• Present routine information to members of the public physicians and eye care providers within the medical community.
• Enter test results from the Driver License Supervisors exams and make appropriate additions and deletions to driving credentials.
• Provide customer service to the public by providing routine explanations of requirements as it relates to the medical review process and answering routine questions.
• Match paperwork with existing files.
• Process offline credentials once required materials are received.
• Scan and verify accurate medical info is applied to the correct record.

Preferences will be given to candidates who have:

• Data Entry experience customer service experience.
• Highest patience empathy active listening and the ability to resolve complex customer issues.
• Reliability and Organization.
• Ability to manage time effectively and handling multiple tasks.

Minimum Qualifications:

Applicants must be authorized to work in the United States. Please note that this position is not eligible for visa sponsorship or STEM OPT extensions and successful candidates will be required to complete an I-9 form upon hire.

The successful candidate must pass a National Criminal Background check including fingerprinting.

Why Join Our Team

We believe in supporting our workforces health and well-being with a valuable total compensation package including:

Work-Life Fit: Take time for yourself with 13 paid holidays 12 days of sick leave and 3 weeks of vacation leave annually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.

Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11196.96 - $12514.32 annual value) depending on salary. Use this chart to find premium costs for you and your family including the percentage of dependent coverage paid by the State.

Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).

Retirement Plan: The State contributes the equivalent of 14.11% of the employees pay towards the Maine Public Employees Retirement System (MainePERS).

Contact Information:

Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist via email

Application Instructions:

To apply click Apply for this opening and upload your cover letter resume and any relevant transcripts or certifications. Your resume must include month/year for each position and list related duties and responsibilities. Please note if any experience was part-time.

Need a paper application Download one HERE or call .

Submit paper applications cover letter and resume before the closing date to:

Office of Human Resources
Secretary of State Office of Human Resources
101 Hospital Street
Augusta ME 04330

We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all background.

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If you are unable to complete the online application please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.