Manager Conservation & Load Mgmt

Position Information:

Title: Manager - Conservation & Load Management

Location: Orange CT

Salary: $141100 - $158700

Schedule: On Site - Office

Job Summary

Responsible for leading and supervising a Demand Response (DR) team within the Delivery of Programs and Products organization. This role oversees the planning execution and performance of Demand Response programs across residential and commercial and industrial customer segments with accountability for event execution load reduction performance and alignment with regulatory and system reliability objectives.

Manages the daytoday operations of the assigned Demand Response team including program delivery vendor and platform oversight budgeting regulatory coordination technical and engineering support project management and performance measurement and reporting. Provides leadership direction and coaching to a team of approximately 2 to 5 direct reports ensuring clear accountability for results continuous improvement and adherence to internal controls and regulatory requirements.

Partners closely with crossfunctional stakeholders including Operations Engineering Regulatory IT Finance Legal and Customer organizations to define business requirements resolve issues and implement solutions that support reliable Demand Response program delivery. Responsible for identifying prioritizing communicating and documenting risks issues and improvement opportunities across the endtoend Demand Response lifecycle.

The position reports to the Senior Manager of Delivery Programs and Products and supports Demand Response activities across multiple operating companies. The role is accountable for driving Demand Response outcomes that deliver customer value support system reliability and meet regulatory and performance expectations.

Key Responsibilities

• Manage and provide guidance to assigned functional group within the CLM Delivery team to maximize delivery effectiveness for the benefit of customers and shareholders

• Establish maintain and leverage high level relationships with outside parties who influence CLM programs and services. (EEB NYSERTA PUCs Legislature NEEP etc.)

• Administer agreements with vendors contractors and trade allies as needed to support CLM and technical service areas.

• Work closely with Customer Communications to develop appropriate CLM marketing to improve delivery and success of product and service offerings.

• Provide supervision coaching counseling and performance feedback to team members. Handle routine personnel issues.

• Contribute to establishing and maintaining a work environment that is customerfocused recognizes achievement rewards high performance and promotes opportunity.

• Support and initiate training efforts to help strengthen employees skills and knowledge to help advance their careers strengthen the organization and contribute to Avangrids goal attainment.

• Identify and implement streamlining and improvements to achieve maximum results.

• Monitor results and direct appropriate modifications in process design and procedures to keep goals on target.

• Assist senior manager to define measure and improve Customer satisfaction levels through CLM product offerings.

• Implement strategies to promote CLM program offerings through trade shows community activities and events and personal contacts.

• Maintain familiarity with other processes to identify products and services that enhance cross-selling opportunities.

• Ensure that all activities and processes are in compliance with Sarbanes Oxley Avangrids business code of conduct Rules of Employment and all other pertinent company policies.

• Assist in the establishment of resource requirements implementation of technology goals objectives required to promote a clear direction and improve efficiency/reliability of processes.

• Collaborate with regulators and other internal stakeholders to implement system changes to meet compliance initiatives and changing customer and market expectations.

• Support and advocate on behalf of the Company through testimony and discovery processes.

Required Qualifications

• Bachelors Degree in Business Engineering Economics or a related field with a minimum of 5 years relevant experience preferred.

• Associates Degree with a minimum of 10 years relevant experience required.

• Proficient in Microsoft Excel Word and Power Point applications is required

Preferred Qualifications

• Experience with Salesforce SAP CRM and/or other sales tracking Systems.

• Experience with Customer Service business processes.

• Experience directing or managing a large group of employees
• Certified Energy Manager or Certified Measurement and Verification

• Proficient in Microsoft Excel Word and Power Point applications

• Good Teamwork is not specific.

• Ability to work effectively in an environment where consensus between diverse work streams is often required before projects can proceed is specific.

• Experience at a big company is not specific.

• Ability to navigate and succeed in a highly matrixed reporting structure preferably at an international company is specific.

• The position requires leadership skills analytical thought processes and the ability to work well with other groups within Customer Service Gas Operations Legal Regulatory and Engineering.

• Partner and interact with Regulators Municipal Leaders and other policy makers as required

• Knowledge of Gas and Electric Rates

• Prior knowledge of customer facing electric and natural gas energy efficiency programs strongly preferred

• An understanding of the regulatory process and environment including the regulatory filing process # Knowledge of residential and commercial/industrial building systems and industrial processes evaluation measurement and verification (EM&V) general marketing principles and market research techniques

• Ability to balance the administration of budgets staffing needs and performance management goals and objectives.

• Strong analytical interpersonal verbal and written communication skills.

• Professional or Certified Demand Side Management Professional preferred

Competencies

• Growth & Continuous Improvement

• Initiative & Change

• Focused on Results

• Customer Centric (internal and/or external)

• Communication

• Collaboration

• Leadership (people managers/leaders)

What We Offer:

• Competitive benefits and growth opportunities
• Generous performancebased bonuses
• 12% 401(k) match
• Comprehensive health dental and vision insurance
• Tuition reimbursement
• Professional development and clear careeradvancement pathways

For more information please visit: Benefits - Avangrid

#LI-Onsite; #LI-CH1

Company:

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race color religion national origin gender sexual orientation age marital status disability protected veteran status or any other status protected by federal state or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs you may request a reasonable accommodation by contacting our People and Organization department at .

Avangrid employees may be assigned a system emergency role and in the event of a system emergency may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut Maine Massachusetts and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission operations and cyber security business areas in Connecticut Maine Massachusetts and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections training audit engagement and required evidence retention and will be communicated by the employees management.

Job Posting End Date: