Field Service Representative OH, IN, KY

At 3Si our mission is to make your world safer. As a global leader in innovative security technology we help businesses and law enforcement prevent and respond to crime through field-proven solutions and trusted partnerships. With over 100 years of combined experience through our merged companies our expertise drives measurable impact in communities worldwide.

We specialize in GPS tracking video surveillanceand integrated response technologies that deter theft and accelerate criminal apprehension. Designed for retail financial institutions law enforcement and more our solutions combine cutting-edge tools with unmatched response capabilities. Through our exclusiveDirectToDispatchtechnology verified crime alerts are sent directly to law enforcement dispatch centers in real timebypassing traditional third-party monitoring delaysto enable rapid precise response when it matters most.

At 3Si meaningful work makes a difference. Were a purpose-driven team that values innovation trust and collaboration. From engineering to sales and support every role contributes to our mission to protect communities and make the world safer. We offer a hybrid flexible work culture competitive benefits and the chance to grow alongside a team of passionate dedicated professionals.

Join usand be part of something that matters. The Field Service Representative is the first line of contact to the end user for all 3Si products and will be responsible for installing maintaining servicing and training customers on our products in financial branches retail stores and ATM cash machines. This role requires interacting with our customers which includes employees in financial branches retail stores third party vendors and corporate security managers. This role will cover all service-related activities in Kentucky / Ohio / Indiana.

Primary Responsibilities

• Successfully interact with 3Si customers bank and retail personnel.
• Install maintain service and upgrade all products in a safe and professional manner.
• Provide support for internal Sales and Customer Operations teams.
• Respond promptly to service calls while ensuring meeting customer service level agreement requirements.
• Manage the territorys customer base and provide training to ensure the highest levels of customer confidence and satisfaction.
• Efficiently manage time territory and inventory.
• Perform all other duties and responsibilities as directed by the supervisor.

Knowledge Skills and Abilities

• Strong time management skills
• Able to effectively manage inventory
• Customer service/support skills a must

Qualifications

• Associate degree in Electronics or related field
• Minimum of 2 years of relative experience working in a field service role
• Experience working with digital CCTV systems: IP cameras Network Video Recorders IP networks is a plus
• Valid drivers license and driving record that satisfies 3Sis safety requirements
• Pre-employment background check and drug screening

Additional Comments

• The position will be based in Cincinnati
• Standard workdays for this role are Monday through Friday
• 40% of travel which includes both local and overnight
• Must be able to climb and work on ladders of various heights.
• Comprehensive benefits package including medical dental vision life insurance short- and long-term disability starting on your first day
• 401(k) retirement savings plan with company match

Salary range: $60000$65000 annually