Position Overview

As the Director of Engineering Managed IT Services you will lead high-performing teams of technical experts responsible for delivering consultative client engagements and executing complex IT projects. You will oversee technical leadership workforce development and operational execution while ensuring client satisfaction engineering excellence and alignment with strategic business objectives.

Essential Duties & Responsibilities:

Team Leadership & Development

• Lead mentor and develop team sof engineers to foster a high-performance client-focused culture
• Play an active role in assessing and managing the teams workload to ensure balanced task distribution sustained work quality and optimal skill utilization
• Set measurable and attainable performance goals for team members; monitor progress and provide regular constructive feedback
• Celebrate team successes reward high performers and address performance issues proactively
• Coordinate onboarding and training of new team members embedding them in the team culture and technical standards
• Promote plan and measure continuous learning and skill development including mentorship in specialty technology areas
• Organize team-building initiatives that reinforce a positive inclusive and collaborative environment
  

Technical Oversight & Standards

• Deliver technical expertise to consult on and solve complex IT infrastructure issues for clients
• Lead the adoption and enforcement of technical standards documentation protocols and engineering best practices
• Guide the team in the development of reusable documentation and diagrams related to the services we offer
• Serve as an internal thought leader across specialty areas

Client-Facing Engineering & Consultative Delivery

• Own the engineering teams role in delivering an exceptional client experience setting high standards for responsiveness reliability and quality. Treat client-reported issues with urgency establish clear escalation paths and ensure the team resolves problems quickly and communicates proactively with stakeholders throughout.
• Oversee the Client Engineering function with a focus on aligning IT solutions to client business outcomes
• Support business impact discussions with clients advising on future-ready architectures and IT investments
• Maintain active involvement in escalated client engagements to ensure technical accuracy professionalism and long-term relationship building
  

Collaboration & Cross-Functional Alignment

• Partner with service delivery project management product development and sales teams to ensure seamless execution and communication across departments
• Help align engineering efforts with product roadmaps and service offerings to ensure client and business success
  

Operational Excellence & Reporting

• Monitor track and report on team metrics and project deliverables to senior leadership
• Assist with resource planning and ensure the team is equipped with the tools and infrastructure necessary to perform at a high level
• Maintain visibility into engineering team capacity pipeline demands and technical project health

After-Hours Support & Change Management

• Be available for critical after-hours support during escalations major incidents or planned upgrades
• Lead change management efforts for complex system upgrades migrations and infrastructure improvements to ensure minimal client disruption

Preferred Skills:

• Experience: 7 years in IT roles with 3 years in a leadership role
• Industry Knowledge: Strong understanding of managed IT services delivery models.
• Leadership Skills: Demonstrated ability to lead motivate and manage teams; experience improving operational performance.
• Communication Skills: Excellent written and verbal communication skills. Able to communicate effectively with both technical and non-technical team members and stakeholders. Proven experience communicating with clients and demonstrated consultative skills.
• Interpersonal Skills: Ability to build and maintain strong relationships with team members cross-functional teams and clients.