Client Service Representative

Your Opportunity: ComplyRight a division of Taylor Corporation is looking for a Client Service Representative to join our team in Pompano Beach FL! Here at ComplyRight our mission is to free employers from the burden of tracking and complying with the complex web of employment laws so they can stay focused on managing and growing their are seeking a friendly experienced service professional to work on our client service team to help support both our direct customers and reseller partners.

The Client Service Representative is responsible for delivering highquality client support by responding to client inquiries via phone chat email and Zendesk. This role serves as a key point of contact for clients owning the service experience from initial inquiry through resolution. The focus of this position is on providing accurate timely and empathetic support while maintaining consistent service standards that promote client confidence satisfaction and longterm retention.

Work Authorization:To be considered for the Taylor opportunities candidates mustbe authorized towork in the United States without the need for employer sponsorship.

Your Responsibilities:

• Provide prompt and professional assistance to clients regarding new and existing orders through phone chat email and Zendesk
• Manage customer inquiries and service requests from first contact through successful resolution
• Build strong knowledge of products and compliance requirements to effectively support client needs
• Accurately enter and process orders and support requests in accordance with established orderentry procedures and service protocols
• Identify customer needs and provide guidance or recommendations that support successful outcomes and issue resolution
• Research document and follow up on customer concerns that require additional investigation or coordination
• Communicate clearly with supervisors and team members to ensure timely and highquality resolution of customer requests
• Complete required training to strengthen service skills expand system knowledge and align with company values and processes
• Collaborate with team members to support individual and team service goals
• Perform other duties as assigned

You Must Have:

• 2 years of experience in customer service or in a related field
• Familiarity with standard customer service concepts practices and procedures
• Ability to type a minimum of 35 words per minute
• Strong verbal written and interpersonal communication skills
• Ability to multitask prioritize and adapt in a fastpaced environment switch gears as needed
• Selfmotivated with the ability to work independently and proactively
• Proficiency in Microsoft Outlook Word and Excel

We Would Also Prefer:

• Previous experience in a call center or retail environment
• Working knowledge of Zendesk

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.