SRSS Case Manager NSW

Based in ParramattaFull Time Contract to 30th June 2027 with possibility of extensionSCHCADS Award Level 4Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse AustraliaWith community at the heart of everything we do our purpose is to create a world in which everyone has access to equal RoleThe Case Manager is responsible for providing holistic case management support to newly arrived refugees and asylum seekers within the Status Resolution Support Service (SRSS) in NSW under contract with the Department of Home Affairs (DHA).The SRSS program is a complex and multifaceted program model that works with asylum seekers in the community that are awaiting the outcome of a visa assessment and are considered highly vulnerable due to their economic visa or health status. This position will be responsible for ensuring the effective and efficient delivery of face to face and remote quality services with refugees and asylum seekers. About YouThe position will report to an SRSS Team Leader and will work within a team of up to 7 Case Managers from a variety of backgrounds and disciplines. Each Case Manager will provide day to day services predominately to families with children and single adult clients over the age of 18. ResponsibilitiesDevelop holistic and client centred case plans with involvement of the client/s. Ensure appropriate exit planning and transition to post SRSS support within an appropriate comprehensive and regular needs and risk assessments of clients against the vulnerability criteria for the SRSS programSupport the clients to develop independent skills and to access appropriate supports in their communityOrganise case conferences for clients with complex needsMaintain accurate digital records of client interactions and services within the SRSS Client Database in line with SSI policies and proceduresEnsure consistently high-level service is provided to asylum seekers through teamwork and support to SRSS colleaguesPrepare client for exit from the service and establish closure with the clientPlease reach out to us for the full Position Description to review the Key Responsibilities and Measures of success. Essential CriteriaDiploma/Degree in Community Services/Welfare or related discipline. Minimum two years casework experienceAbility to work independently on general casework tasks with minimal supervisionUnderstanding of case management approaches and theoretical working with CALD clientsArabic Farsi or Tamil language skills would be an advantageAbout UsSettlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society we support children young people and families; people living with disability; and asylum seekers refugees and migrants. Our programs include facilitating employment multicultural foster care creating community engagement advocacy and influencing government and international affairs and provide though leadership within our sector nationally and our BenefitsSalary packaging options to receive up to $15900 of your salary tax-free meaning more take-home pay!Industry leading flexible working arrangement supported to work from home and office including 9-day fortnight;Access to in-house training and learning opportunities for professional development and to our inhouse wellbeing programsWorking alongside professional and dedicated team members all wanting to make a difference in our communitiesAbout our Recruitment ProcessAt SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of commitment to DiversitySSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders Aboriginal and Torres Strait Islander peoples culturally and linguistically diverse groups the LGBTIQ community veterans refugees and people with ApplyIf excited by the information above we look forward to receiving your application including your resume and cover letter expressing your interest and suitability for the role. Applications close Tuesday 12th May 2026If you would like more information on the recruitment process please contact the talent acquisition team or or call us atA recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the is a Disability Confident Recruiter and our Talent Acquisition team can assist in; providing alternative formats to apply making adjustments to the recruitment process (including the application form) and offering information about workplace adjustments and support networks. Should you require adjustments please email us note we will be scheduling interviews as applications come in so please apply urgently if you believe this role aligns with your goals and experience.