Customer Service Representative

Customer Service Representative (Print Production & Front Desk Coordinator)

About ABC Imaging
ABC Imaging is a global printing and visual communications company providing one-stop visual solutions to Fortune 500 clients worldwide. With locations in the USA London Dubai and Shanghai we deliver end-to-end print production graphics and media services on a global scale.

Job Overview
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our print production team. This role serves as the key link between clients and production ensuring all print jobs specifications and deadlines are accurately managed from intake through completion.

The ideal candidate has experience in print production prepress or customer service within a graphics or printing environment.

Key Responsibilities

• Monitor and process incoming print jobs via email production bins and front counter intake
• Accurately code and log customer tickets according to company guidelines and production workflows
• Serve as the primary point of contact for client inquiries job specifications deadlines and budgets
• Communicate job requirements clearly to production teams including operators and prepress staff
• Review incoming job details to ensure accuracy completeness and print readiness
• Follow up with clients regarding file issues production questions and scheduling updates
• Track jobs through completion and ensure proper job closure delivery and shipment logging
• Provide professional front desk and phone support to clients and internal teams
• Maintain a clean organized and efficient reception and production intake area
• Manage office and production supplies inventory
• Support production staff with administrative and workflow assistance as needed
• Perform additional duties as assigned by management

Qualifications

• Strong organizational skills and exceptional attention to detail
• Experience with Reprographics
  
• Experience in customer service print production prepress or graphics environment preferred
• Working knowledge of offset printing digital printing and production workflows
• Familiarity with prepress processes and file preparation standards
• Strong problem-solving and solutions-oriented mindset
• Excellent verbal and written communication skills
• Ability to multitask in a fast-paced deadline-driven production environment
• Proficiency in Microsoft Office (Word Excel Outlook)
• Experience with graphics applications (Adobe Creative Suite preferred) is a plus