Sr. Technical Program Manager, Amazon Key

At Amazon Key for Business (KfB) we are transforming how delivery drivers access residential and commercial properties enabling seamless secure package delivery at every customers doorstep. Our team builds innovative IoT and AI-powered solutions that serve millions of customers worldwide. We are seeking an experienced Sr. Technical Program Manager to join our KfB Software team and drive the delivery of our most critical programs.

In this role you will own program management for AI-powered full-stack application development and workflow automation two of the teams highest-priority initiatives. You will coordinate cross-functional delivery of mobile web and backend application enhancements that directly impact the delivery driver and end-user experience while leading the automation of operational workflows leveraging AI tools. Your work will be instrumental in scaling our business operations and supporting the activation of millions of new properties.

Key job responsibilities
- Lead end-to-end program management for full-stack application development (mobile web and backend) coordinating cross-functional delivery across engineering product design and operations teams
- Drive automation programs leveraging AI tools to significantly reduce operational cycle times and manual effort
- Manage a high-velocity release cadence across the product portfolio ensuring on-time delivery and quality standards
- Define and track program milestones KPIs and success metrics; communicate status risks and mitigation plans to senior leadership
- Build and maintain cross-functional relationships with partner teams to align on priorities and resolve dependencies
- Develop scalable program management processes and mechanisms to support rapid business growth
- Drive technical trade-off discussions and help engineering teams make informed decisions that balance speed quality and customer impact
- Identify and proactively mitigate risks across complex multi-team programs with competing priorities

A day in the life
A typical day involves leading sprint planning and program reviews with engineering teams and driving alignment meetings with product and operations stakeholders. Youll review technical designs for upcoming features track delivery milestones across multiple workstreams and escalate blockers to ensure the team maintains velocity on our highest-priority initiatives. No two days are the same youll context-switch between deep technical discussions and strategic planning with leadership.

About the team
Amazon Key for Business is a global team delivering innovative access solutions for commercial and residential properties. We bring together diverse talent across software and hardware engineering product management operations and business intelligence. Our team is at the forefront of applying AI to streamline operations and enhance the customer experience. True to Amazons Day One culture we remain customer-obsessed and embrace new challenges where every day presents opportunities to innovate and delight our customers.

- 5 years of technical product or program management experience
- 7 years of working directly with engineering teams experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules

- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX Austin - 148700.00 - 201200.00 USD annually
USA WA Bellevue - 148700.00 - 201200.00 USD annually