Commercial Card Program Manager

Knowledge Skills and Abilities:

To be successful in this position a candidate will need the following:

• Knowledge of the business and organizational structure of CU
• Knowledge of procurement processes and best practices
• Knowledge of auditing and risk management best practices
• Knowledge of customer service principles and best practices including customer needs assessments meeting quality service standards and evaluating customer satisfaction
• Collaboration skills including the ability to work with others from different areas and backgrounds to reach a common goal
• Computer skills including the ability to utilize Microsoft Office programs (i.e. Word Excel PowerPoint Outlook etc.) and learn and experiment with new software and systems
• Interpersonal skills including the ability to facilitate interaction communication and teamwork between others
• Oral written and listening communication skills including the ability to accurately interpret what others are saying and convey messages information concepts and details accurately and clearly
• Organizational skills including the ability to set and meet goals and deadlines manage appointments create schedules coordinate and facilitate meetings and make decisions
• Ability to work under pressure manage multiple concurrent and competing tasks and responsibilities and adapt to changing priorities while maintaining personal effectiveness
• Ability to prioritize work meet deadlines and stay on task when completing special projects and daily assignments
• Ability to work independently with minimal supervision and reliable professional judgment as well as collaboratively with a team to achieve desired results
• Ability to maintain a strong work ethic positive problem-solving attitude and enthusiasm for the work performed
• Ability to self-start and take initiative in completing daily tasks and special projects
• Ability to establish and maintain partnerships with a variety of internal and external constituencies
• Ability to communicate and work effectively with individuals from diverse backgrounds cultures and ages
• Customer service skills including the ability to actively listen address customer needs defuse tense situations and maintain an open flexible and friendly demeanor
• Ability to deliver a high level of commitment to customer service
• Ability to respond to requests in a timely manner
• Ability to present oneself professionally in appearance demeanor and effort
• Ability to effectively collaborate with team members in-person and remotely
• Ability to utilize AI solutions to assist or perform business operations
• Knowledge of AI ethics and data privacy considerations in the workplace
• Knowledge of natural language prompting (NLP)
• Ability to produce content ideate edit and perform analysis
  

Join Our Team and Make a Difference in Higher Education!

At the System Administration office at the University of Colorado we are dedicated to building a workplace where everyone feels valued supported and empowered to thrive. Our office is committed to fostering a culture where employees find community a sense of belonging and the opportunity to contribute meaningfully to our mission and purpose.

We believe in creating an environment where the unique experiences and perspectives of everyone are embraced enriching the work we do and the strategic outcomes we pursue. If youre passionate about making a difference contributing to a dynamic team and supporting a mission that matters we encourage you to apply and be part of our journey. Learn more about CU System Administration.

Position Summary:

The University of Colorados (CU) Procurement Service Center (PSC) is one of the leading higher education procurement offices in the nation. With multiple national awards and recognitions the PSC is dedicated to using technology to enhance the Universitys programs and create efficiencies within policies. The PSC supports the entire CU community which includes four campuses plus system administration. The PSC serves the University of Colorado through leadership of high-quality services related to spend management contracting procure-to-pay and travel management activities supporting the Universitys mission of advancing research and knowledge and state-of-art health care.

The role of the PSC is to be a center of excellence that delivers easy-to-use reliable and value-added procurement activities with outstanding customer service. Through collaboration innovation and technology the PSC supports the Universitys vision of expanding student success diversity and the local economy.

The Commercial Card Program Manager position is responsible for providing oversight and strategic leadership to the Universitys Commercial Card Program which primarily consists of the Procurement Card and the Travel Card. It provides secondary support for the virtual card and ghost card products as well. The role serves as an active part of expense management at the university supporting the continuous improvement of broader procurement overall with a focus on evolving the position from transactional administration to strategic and advisory program leadership and identifying opportunities for the card program to further elevate the value of the departments service offerings. While still responsible for overall program policy and compliance the position is expected to operate with a data-driven focus on finding innovative ways to bring solutions to campus departments.

The Commercial Card Program Manager is responsible for ensuring the overall accuracy integrity and efficiency of daily operations across a multi-faceted program. This role manages and maintains program reporting requirements and provides comprehensive customer service and support throughout the University of Colorado system.

The position is also expected to champion the use of emerging technologies such as agentic AI predictive analytics automated reconciliation tools intelligent workflow automation and other data-driven solutions to drive efficiency and enhance program delivery. This position must stay informed on emerging technologies and evaluate their applicability to Commercial Card operations balancing institutional risk data security and compliance standards while also considering cost-effectiveness and long-term sustainability.

This Commercial Card Program Manager supervises the Commercial Card Program Administrator.

The position reports to the Director of Travel and Payment Services and is exempt from the State of Colorado Classified Staff system.

Duties and responsibilities of the position include but are not limited to:

Program Leadership and Strategy

• Serves as the subject matter expert in policies related to procurement travel and overall payment policy including expense reimbursements partnering with the travel and payables teams to ensure consistency across programs.
• Serves as a dedicated advisor and champion of customer service with campus partners on all related card office inquiries and initiatives.
• Assists campus partners with ongoing interpretation and application of university finance and procurement rules policies procedures and processes. Makes recommendations to PSC leadership on further developing policies procedures and guidelines that support the program and university system overall.

Data Reporting and Analytics

• Reviews and analyzes data outputs records and reports to assess program performance compliance and alignment with established benchmarks across campus departments.
• Synthesizes department review results transaction data and program activity to identify trends patterns and emerging risks.
• Maintains and enhances Commercial Card Program reporting to support ongoing monitoring decision-making and program transparency.
• Evaluates the timeliness and accuracy of cardholder submissions and reconciliation activity to identify improvement opportunities.
• Manages and maintains commercial card tables in the financial system as well as the daily data exchange of program detail responsible for powering the existing card-program management tools

Compliance

• Serves as a subject matter expert on Commercial Card Program processes and procurement policies including appropriate application of purchasing rules.
• Responsible for conducting overall program compliance reviews throughout the university system partnering with campus departments to evaluate program performance and address deficiencies
• Reviews purchase records for adherence to established policies and guidelines; determines compliance outcomes and issues findings including warnings violation points and card account suspension when necessary.
• Identifies potential program violations inappropriate purchases and risk indicators through transaction monitoring and analysis.
• Assesses departmental practices to determine areas of elevated risk and control weaknesses.
• Ensures overall program compliance by monitoring card usage internal controls and adherence to university fiscal rules and procurement policies.

Advisory and Training

• Provides guidance and interpretation of university rules policies procedures and processes to campus partners.
• Communicates formal program review findings recommendations expectations and potential consequences to departments.
• Develops and delivers targeted training and educational resources based on identified compliance trends risks and program deficiencies.
• Partners with PSC teams and campus departments to design and implement training solutions for units requiring additional support.
• Follows up on department action plans and supports implementation of recommended improvements.
• Monitors and evaluates approver systems workflows and effectiveness and provides related feedback and training to campus departments
• Develops and provides training and outreach to individuals and departments

Program Administration and Operations

• Manages and provides support for day-to-day Commercial Card Program operations
• Supervises mentors and develops the Commercial Card Program Administrator to ensure efficient day-to-day operations and high-level customer service while elevating program maturity
• Manages core program infrastructure including the Approving Official (AO) database bank hierarchy system and financial system procurement card table
• Monitors and ensures completion of required cardholder training within the Percipio system.
• Monitors for and resolves batch errors in financial system integrations and sub-system downloads
• Monitors for and resolves errors in the Concur expense management system
• Detects and investigates operational issues determines root causes and implements appropriate solutions.
• Supports ongoing operational monitoring through reporting reconciliation oversight and routine program maintenance.
• Monitors program purchasing activity to identify gaps in compliance and determine appropriate remedy
• Supports ongoing supplier relations including engagement with banking partners to troubleshoot and resolve cardholder account issues
• Performs other duties as needed in support of Commercial Card Program administration and management
  

Where You Will Work:

Applicants must be Colorado residents or able to relocate to Colorado within a month of starting employment with University of Colorado System Administration.

This role is eligible for a hybrid schedule working some days from home and some days in the office at 1800 Grant St Denver CO.

Please note leadership may adjust in-office work requirements with a minimum of three months notice before any change can be implemented.

Equal Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal state and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity and we encourage individuals from all backgrounds to apply including protected veterans and individuals with disabilities.

What We Offer:

Salary: The anticipated hiring range has been established at $70000-$75000.

Benefits:

For more information on benefits programs please review our Comprehensive Benefits Guide.

Qualifications:

Minimum Qualifications:

Please include all relevant experience in your resume to be accurately assessed against these qualifications. You must meet all minimum requirements at the time of application to be considered for this role.

• Bachelors degree from an accredited institution of higher education or equivalent professional experience (The educational requirement may be substituted with professional experience on a year for year basis)
• Five (5) years of experience in commercial card management/administration compliance review procurement accounting accounts payable/receivable or related experience.
• Demonstrated proficiency with Excel in compiling data from various sources for stakeholder analysis
  

Preferred Qualifications:

• Seven (7) years of professional experience as indicated above which may also include:
  • Working with a Commercial Card Program which includes procurement travel ghost and virtual cards
• One (1) year of experience in a team lead or supervisory role which may include assigning and reviewing the work of others providing guidance to internal and external team members and/or assisting management with performance reviews
• Experience working with or in government or an institution of higher education
• Experience with Microsoft Access
• Experience with Power BI and/or Tableau
• Experience with expense and travel management software platforms (e.g. SAP Concur) and bank card program software platforms (e.g. Access Online CEO/Vantage)
• Business-related professional certification e.g. Certified Purchasing Card Professional (CPCP); Certified Purchasing Manager (CPM); Certified Professional Public Buyer (CPPB); Accredited Payables Manager (APM); Certified Accounts Payable Associate (CAPA)
• Experience coaching training hiring and supporting a team in the use of Artificial Intelligence (AI)-driven solutions in support of customers and business operations
  
  

How to Apply:

For full consideration please attach the following as separate documents to your application:

1. A cover letter identifying the job specific minimum qualifications you possess and interest in the position.
2. A resume including all relevant experience to be accurately assessed against the qualifications listed in the posting.

Please ensure you check the Job Specific Attachments box next to each document on the Required Documents page of the application for the appropriate documents to be attached.

Per the Colorado Job Application Fairness Act you are not required to provide your date of birth dates of school attendance or dates of graduation on your resume or cover letter. If an application requires additional materials such as a transcript or certification you may redact identifying information relating to your date or birth dates of school attendance or dates of graduation.

When to Apply:

For full consideration completed applications must be submitted by Wednesday May 6th. Reference checking is a standard step in our hiring process. You may be asked to provide contact information including email addresses and phone numbers for up to five references as part of the search process for this position.

*Please note: All application materials must be submitted through CU Careers; emailed materials will not be considered. *

Sponsorship Statement:

We are unable to sponsor applicants for work visas for this position.

Background Check Statement:

The University of Colorado is committed to providing a safe and productive learning and living community. To achieve that goal we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check and when appropriate a financial and/or motor vehicle history. The Immigration Reform and Control Act requires that a verification of employment eligibility be documented for all new employees by the end of the third day of work. The University of Colorado is committed to diversity and equality in education and employment.

ADA Statement:

We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: .