Service Desk Engineer Level 3

At eduthing were passionate about empowering schools through technology that works - securely reliably and with real impact on teaching and learning. As one of the UKs fastest-growing education-focused IT providers supporting hundreds of schools and trusts nationwide were looking for a Level 3 Service Desk Engineer to join our team.

This is a senior technical role within our Service Desk where youll take ownership of complex issues across multiple school environments - ensuring minimal disruption and maximum confidence for the educators and students we support.

The Role

As a Level 3 Engineer youll be a key escalation point within our managed service leading the resolution of high-impact incidents across infrastructure cloud platforms and networks.

Working closely with schools youll not only fix problems - but youll also identify root causes implement long-term improvements and help shape a proactive forward-thinking IT service that keeps education moving.

What Youll Be Doing

• Owning and resolving complex L3 incidents end-to-end across multiple schools
• Leading advanced troubleshooting across Microsoft 365 Azure Active Directory networking and Google Workspace
• Supporting secure reliable access for staff and students in safeguarding-focused environments
• Driving proactive improvements and long-term fixes to recurring issues
• Acting as a senior escalation point and mentoring Level 1 & 2 engineers
• Building strong relationships with school stakeholders communicating clearly and confidently
• Contributing to service excellence through best practice documentation and continuous improvement

What Were Looking For

• Proven experience in a Level 3 (or senior) support role ideally within an MSP
• Strong expertise across Microsoft 365 Azure Active Directory and networking
• A proactive solutions-focused mindset aligned with a cloud-first approach
• Excellent communication skills with the ability to support non-technical users
• A passion for education and making a genuine impact in schools

Certifications

Expected (or working towards):
AZ-104 MS-102 SC-900 Network (or equivalent)

Desirable:
MD-102 SC-300 AZ-140 Security

Why eduthing

• Be part of a people-first forward-thinking team shaping the future of education technology
• Work with a wide range of schools and trusts delivering meaningful impact every day
• Join a company that balances innovation security safeguarding and real classroom outcomes
• Develop your skills in a collaborative environment that values growth knowledge sharing and continuous improvement

Make an impact where it matters most

At eduthing technology isnt just about systems - its about supporting teachers enabling students and improving outcomes across education.

If youre ready to take ownership solve complex challenges and help schools thrive - wed love to hear from you.

Required Experience:

Senior IC