Senior Operations Manager

About Azalea Wang

Azalea Wang is a fast-fashion powerhouse fueled by speed creativity and hustle. At Azalea Wang we move fast think big and work collaboratively. Everyone has a voice here ideas are encouraged and self-starters thrive. Were a tight-knit high-energy team that shows up every day ready to push product forward together.

Brand: AZALEA WANG

The Role: Senior Operations Manager

Were looking for a detail-oriented and execution obsessed Technical Senior Operations Manager to lead operations across production EDI logistics and fulfillmentfrom factory production in China to final delivery to U.S. retailers. Youll ensure everything runs on time and without surprises.

This role is for someone who naturally spots bottlenecks and fixes them. You enjoy building systems and processes that make things run better and youre comfortable bringing structure to fast-moving sometimes messy workflows. You think in timelines dependencies and what needs to happen next to keep things moving.

You are both a project manager and operator: someone who can manage complex integrations lead teams troubleshoot technical issues and relentlessly push projects forward without delays. We move fast. Retailers have hard deadlines. EDI doesnt wait. Freight delays cost real money.

If you take ownership move quickly and dont let things stallwed love to talk.

Key Responsibilities:

End-to-End Project & Integration Management

• Own full lifecycle of EDI ERP and 3PL integrations from scoping testing go-live

• Build and manage detailed timelines across cross-functional teams and external partners

• Ensure all integrations are delivered on time fully functional and scalable

• Act as the primary driver of accountability across internal teams vendors and retailers

Production & Supply Chain Management (China U.S.)

• Oversee production timelines from factory PO placement through ex-factory readiness with militant accuracy

• Hold overseas vendors accountable to ensure adherence to production schedules

• Track critical milestones:bulk production QC and shipment booking. Get ahead of delays 23 weeks before they happen

• Proactively identify and resolve production delays or risks before they impact delivery

• Ensure proper documentation (commercial invoices packing lists compliance docs) is completed everytime

Logistics & Inbound Operations

• Manage international freight from origin (China) to U.S. warehouses/3PLs

• Coordinate with freight forwarders on bookings transit timelines and customs clearance

• Ensure goods land on time and are received accurately into WMS/ERP systems

• Monitor inbound SLAs and resolve delays at port customs or warehouse level

Fulfillment & Outbound to Retailers

• Oversee order flow from ERP WMS retailer fulfillment

• Ensure all retailer compliance requirements (routing guides labeling ASN accuracy) are met

• Drive on-time shipment performance to wholesale partners and marketplaces

• Partner with 3PLs to ensure efficient pick/pack/ship operations and inventory accuracy

EDI & Systems Integration

• Own all retailer EDI integrations end-to-end onboarding testing go-live optimization.

• Troubleshoot EDI failures map errors document root causes and permanently fix recurring issues.

• Manage integrations between ERP middleware and fulfillment systems

• Manage implementation timelines and hold both internal teams and vendors accountable.

• Proactively monitor order flows to prevent delays before retailers see them.

Technical Troubleshooting & Execution

• Act as the escalation point for stalled projects broken integrations or operational issues

• Diagnose root causes across systems (EDI ERP WMS) and implement solutions quickly

• Be hands-on in identifying why something is brokennot just delegating

• Maintain urgency and accountability to ensure nothing stalls

Team Leadership & Accountability

• Manage and mentor operations logistics and/or production team members

• Set clear KPIs and hold team accountable to timelines and deliverables

• Build a culture of ownership urgency and precision

• Ensure strong communication across time zones (U.S. China teams)

Process Improvement & Scalability

• Build SOPs across production logistics and EDI workflows

• Identify inefficiencies and implement scalable solutions

• Create reporting dashboards to track project timelines delays and performance

• Continuously improve systems and workflows to support business growth

AI Optimization

• Build and deploy AI workflows to optimize across production logistics and EDI workflows

• Use AI to reduce manual workload across operations and improve speed accuracy.

• Use AI to build out vendor scorecards to track key KPIs within existing systems

Project Management (High-Speed Execution)

• Run 812 concurrent operations projects with brutal clarity and urgency.

• Maintain a daily/weekly dashboard of red-flags blockers and required decisions.

• Be obsessive about deadlines and driving projects to completion.

• Operate like a technical project manager operations commander.

Success Metrics

• On-time production completion rates

• On-time inbound (factory warehouse) performance

• On-time fulfillment to retailers

• % of EDI/integration projects launched on schedule

• Reduction in operational errors and delays

• Team performance and SLA adherence

Qualifications

Must-Have:

• 5 - 10 years operations logistics EDI supply chain or systems integration experience.

• Hands-on experience with: SPS Commerce OpenText Pipe17 and Netsuite

• Strong technical aptitude (JSON CSV mapping API logic error analysis preferred).

• Experience working with 3PLs and routing guides for major retailers.

• Experience operating in a founder-driven or high-urgency startup environment.

Bonus Skills:

• AI workflow building (ChatGPT automation tools RPA etc.)

• Footwear or fashion ops experience

• Retail compliance or chargeback mitigation

• WMS/OMS optimization experience

Benefits and Perks:
Azalea Wang offers competitive benefits for full-time employees including Medical Dental Vision Life LTD FSA/HSA/Dependent Care FSA 401(k) and a generous employee discount. Were committed to internal growth providing meaningful development and career advancement opportunities.

Compensation:
At Azalea Wang we are committed to fair and transparent compensation practices. Compensation for this position will be determined based on experience qualifications and other job-related factors. Additional compensation and benefits may also apply and will be discussed during the hiring process.