Server Admin

Position Purpose:

This individual must be able to comprehend enterprise IT policies initiatives and perform the necessary actions to comply with these policies. When necessary assist users and other IT groups when troubleshooting issues and act as a liaison with vendors. Work assignments are provided with specific instructions and objectives along with the expected completion dates. This position provides technical execution of their assigned duties and responsibilities.

This position is in the Bureau of Enterprise Technology Services Office currently assigned to the Pennsylvania State Police (PSP) and is located at PSP Department Headquarters. This position functions as the technical expert and agency point of contact for infrastructure server administration Active Directory and Printer administration. This position supports IT Staff and the PSP business. This position is responsible for systems deployed in all facilities field sites commonwealth managed data centers and disaster recovery locations.

Design and supervise the implementation of solutions for agency use of Microsoft Active Directory to include CUPSS. Establish Active Directory security group provisioning standards Naming conventions Group Policy Object deployment Domain controller deployment operation and maintenance.

Act as the agency point of contact for communications regarding the Commonwealths implementation of Microsoft Active Directory User account provisioning services and Antivirus/Intrusion protection products.

Using CUPSS to create AD accounts resource accounts distribution lists service accounts test accounts training accounts and security groups

- Approving/denying privileged accounts in CUPSS

Troubleshooting account issues

Configuring user accounts

Assist End user support with User Transfers Group Memberships and Password resets

Suspending and reactivating user accounts in CUPSS

Cadet and LEO account management

Design and supervise the implementation of standards for deployment of infrastructure server operational roles. To include File Share servers and Print Share servers. Establish and implement standards for server and file share access control and auditing.

Adding/removing user permissions to directories and resources on all PSP F&P servers

Create/manage print queues on all PSP F&P servers

Troubleshooting mapped drives issues

F&P Server drive space management

Unlocking files

Data restoration intermediary for backup team

Creating/updating/migrating drive shares on F&P servers

Data recovery on F&P servers using Shadow Copy

Ensure and correct any discrepancies to F&P server configuration

Data moves between F&P servers7

Manage 2 Printer management servers

Establish and implement standards for Printer administration and auditing

Function as liaison between the agency and outside agencies or vendors as necessary to resolve operational problems.

Perform work on special projects.

Be knowledgeable of adhere to and contribute to established service management processes and procedures.

Be knowledgeable of adhere to and contribute to established knowledge management processes and procedures.

Be knowledgeable of adhere to and contribute to established digital accessibility regulations and standards.

Perform related work as necessary.

Responds to after-hours requests for technical assistance on an as-needed basis

Must be able to pass PSP background checks related to employment and CJIS policies

Performs other related duties as assigned to include those outlined in the Departments CoG Plan when the Plan is activated. Responds to the designated alternate or secondary location when directed in response to a catastrophic incident.

Decision Making:

Work is assigned by the Operations Manager who outlines general instructions and objectives and/or operational support and maintenance responsibilities. Work is performed using independent initiative and judgment. Work is reviewed upon completion for attainment of project goals and effectiveness of support and maintenance services.

Work is assigned to others on the team by outlining broad project objectives and/or operational support and maintenance responsibilities. Work is performed using independent initiative and judgment. Work is reviewed upon completion for attainment of project goals and effectiveness of support and maintenance services.

Essential Functions:

1. Use personal computer/laptop with Microsoft Office products and other business/technical software

2. Plan organize and prioritize multiple tasks effectively

3. Analyze and interpret complex information

4. Analyze and logically troubleshoot discrepancies

5. Successfully completes mandatory training

6. Communicate effectively both orally and written

7. Establish and maintain effective working relationships

8. Work independently and as a team member

9. Interpret and apply security concepts