Onsite Support Analyst-Onsite Support Pune GSNEW7
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
I am looking for a Group IT Global Onsite Support Professional who has 2-3 years of experience to provide 1st level infrastructure support to internal employees and handle issues associate with hardware and software ( OS and application packages)
Day to day tasks for a GOSS IT support involve provisioning windows based end computing devices fulfil IT requests and resolve incidents raised in ServiceNow Portal.
Use remote control tools like SCCM Remote Desktop & Remote Assistance to diagnose issues for users at different locations.
Use the incident management tool to track incidents assigned. Work towards resolution of such incidents at the earliest & comment each incident appropriately and resolve as per SLA / OLA.
Should escalate level 2 issues to other teams within Group IT.
Follow the processes laid out by Group IT support operation to provide best possible services to end users.
Manage end user customer satisfaction and maintain KPIs laid out
Should be willing to work in office and prolong shift as per business needs.
Day to day tasks for a GOSS IT support involve provisioning windows based end computing devices fulfil IT requests and resolve incidents raised in ServiceNow Portal.
Use remote control tools like SCCM Remote Desktop & Remote Assistance to diagnose issues for users at different locations.
Use the incident management tool to track incidents assigned. Work towards resolution of such incidents at the earliest & comment each incident appropriately and resolve as per SLA / OLA.
Should escalate level 2 issues to other teams within Group IT.
Follow the processes laid out by Group IT support operation to provide best possible services to end users.
Manage end user customer satisfaction and maintain KPIs laid out
Should be willing to work in office and prolong shift as per business needs.
