Principal, CX Insights

Application deadline: May 8 2026

Join the EDC Team!

At EDC we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets reduce risks all towards the goal of making Canada and the world better through trade. #LI-Hybrid

Position: Principal CX Insights and Strategy

Employment Type:Permanent

Compensation Details:

Customer Experience 19: Salaries typically range from $112 006 to $149 341 annually based on qualifications and experiences plus a performance-based incentive.

Location:

• Export Development Canada operates in a hybrid work environment with a current requirement of two in-office days per week increasing to three days per week in September 2026 (subject to change).

• This role can be performed from EDCs headquarters in Ottawa

• Relocation assistance is available for candidates who meet the eligibility criteria.

About EDC:

At Export Development Canada (EDC) we empower Canadian businesses to succeed globally. As a financial Crown corporation we offer innovative financial solutions and expert insights to help businesses explore new markets mitigate risks and achieve growth.

Why Join EDC

• Comprehensive Benefits: EDC offers a competitive compensation & benefits package work-life balance & the opportunity to help make Canada and the world better through trade.

• Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options 3 to 4 weeks paid vacation a corporate closure period summer early Fridays & no meeting Fridays.

• Professional Development: Take advantage of our continuous learning opportunities including training programs workshops and language training.

• Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas strengths & backgrounds to succeed.

• Wellness Programs: Access to wellness initiatives mental health support and fitness programs to keep you healthy and happy.

• Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.

Team Overview:

The Customer Experience Centre of Excellence (CX COE) at EDC advances exporter success by ensuring customer and market insight is foundational to enterprise strategy service design and continuous improvement. The CX COE integrates research analytics and experience design to create a disciplined customercentred approach to decisionmaking across the organization.

The Principal CX Insights and Strategy is a senior individual contributor and cross functional leader within the CX COE. This role serves as EDCs strategic authority on communicating customer and market insight with a specific mandate in translating research data and insights into strategic recommendations and decisions that enable exporter centric execution.

As a trusted advisor to senior leaders the Principal translates complex data into enterpriserelevant insight connects external market signals to internal priorities and works in close partnership with research strategy economics and business teams to ensure insight is consistently embedded into how EDC prioritizes invests and delivers value. The CX COE plays a critical role in the discovery and design loops that underpin EDCs strategic this context the Principal plays a key role in shaping and evolving the interconnected workflows across insights strategy and design ensuring customer insight is embedded at the center of CX operations and enterprise decision making.

What you will be doing:

Market and Customer Research

• Influence enterprise level customer and market research agendas that deepen EDCs understanding of exporters markets and participation in global value chains directly informing corporate strategy economics and CX priorities.

• Integrate quantitative and qualitative evidence to develop a holistic externally grounded view of customer needs behaviours constraints and ambition.

CX Practice Evolution and Modernization

• Shape the evolution of EDCs CX practice by advancing methodologies workflows and standards that improve speedtoinsight while strengthening strategic impact.

• Apply Generative AI and advanced analytic approaches to accelerate synthesis patternfinding and storytelling ensuring responsible ethical and highquality use.

• Partner across data analytics economics technology and innovation teams to integrate research into broader intelligence ecosystems and decisionsupport models.

• Scan emerging trends in market customer and insight disciplines translating external advancements into practical enterpriseready improvements for EDC.

Insights Strategy Enablement and Reporting

• Synthesize complex research into strategic insight that informs executive and Boardlevel discussions corporate strategy and investment decisions.

• Connect customer and market intelligence to enterprise priorities articulating implications tradeoffs and strategic options rather than standalone findings.

• Translate market sizing segmentation and opportunity analyses into decisionready narratives for strategy economics and portfolio governance.

• Facilitate executive and crossfunctional discussions that help leaders interpret evidence align on implications and move from insight to action.

• Partner with CX Strategy Economics Communications and other internal stakeholder teams to embed insights into enterprise storytelling including EDCs internal website executive updates and allstaff presentations & communications.

Stakeholder Engagement and Strategic Advisory

• Partner with senior leaders and teams across CX Strategy Economics Products and Business Lines to shape research agendas experience strategies and deliver insight aligned to critical business questions.

• Act as a strategic advisor providing evidencebased perspective independent judgment and nuanced interpretation of customer and market signals.

• Influence enterprise decisions through credibility and clarity helping teams internalize insight and operationalize it in strategy policy and execution.

Voice of the Customer (VOC) Leadership

• Serve as EDCs senior steward of the Voice of the Customer ensuring customer evidence systematically informs strategic planning and operational improvement.

• Advance VOC approaches beyond measurement strengthening how insight is interpreted contextualized and applied in decisionmaking across the organization.

• Identify gaps and opportunities to connect VOC intelligence with market economic and performance data for a fuller enterprise view.

Key Competencies (rebalanced toward strategy and influence)

• Strategic Insight Leadership: Deep expertise in understanding customer and market research combined with the ability to frame insight in ways that shape enterprise strategy and decisions.

• Enterprise Thinking: Ability to connect external signals to internal priorities constraints and tradeoffs.

• Insight Synthesis & Storytelling: Exceptional ability to translate complex multisource data into clear strategic narratives for senior audiences.

• Executive Communication: Strong written and verbal communication skills for influence at the executive and Board levels.

• Customer & Market Advocacy: Consistent championing of evidencebased outsidein perspectives in decisionmaking.

• Influence Without Authority: Proven ability to shape outcomes across functions through expertise trust and collaboration.

• Trusted Advisory Mindset: Builds enduring partnerships with internal leaders by bringing clarity rigor and strategic relevance to complex questions.

What we are looking for:

• Undergraduate degree in Business Administration Statistics Social Science or a related field.

• Minumum 7 years experience in research customer experience or related domains.

• Proven expertise interpreting customer and market data into actionable insights through story telling.

• Proven expertise ensuring customer and market evidence systematically informs strategic planning policy development and operational improvement.

• Demonstrated experience advising senior executives or enterprise decisionmakers using customer and market insight

What will make you stand out:

• Bilingual in both official languages (French and English)

• Experience with Net Promoter Score programs Total Addressable Market models and agile delivery environments.

Eligibility:

EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.

This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference This is your chance to join a dynamic growing team and leave your mark on our organization development finance and the world.

Apply today!

Want to learn more about EDC Check our website here

EDCs Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures backgrounds and abilities. At EDC we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow develop succeed and be their truest selves.

We actively encourage applications from women Indigenous peoples visible minorities persons with disabilities and members of the 2SLGBTQI community.

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants interest in a career at EDC; however only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.

EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process so please do not hesitate to contact us directly for any accommodation requests at . We are here to support you every step of the way.