Spa Receptionist

POSITION SUMMARY

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day inform providers of last-minute changes and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments confirm first and last name and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies obtain change required for expected business level and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance scan and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.

スパサロンの予約管理システムを使用し個人および団体のお客様の予約手配を行う
予約内容の確認のためお客様へ連絡を行う
提供可能なサービスに関するお問い合わせに対応する
当日の予約キャンセル状況を随時更新し直前の変更については施術担当者へ共有するとともに必要に応じて上司と連携しスケジュール調整を行う
来店時にはお客様の受付対応を行い氏名確認姓名を実施のうえスパの利用方法についてご案内する
スパサロンのサービスのご案内および販売促進を行う
担当金レジ資金を受領し金額の正確性を確認するとともに営業状況に応じた釣銭を準備し常に厳重に管理する
スパサロン利用料金の精算業務および必要に応じた支払い承認の取得を行う
従業員へのチップ現金を受領記録する
売上伝票の照合スキャンおよび経理部への提出を行う
設備の不具合や修繕が必要な場合はエンジニアリング部門へ連絡する

Report accidents injuries and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1-year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None