Operations Manager IHC

Operations Manager In-Home Care

Camberwell VIC

Full-time Permanent

About the Role

BaptistCare is seeking an experienced Operations Manager In-Home Care to lead service delivery across a designated region. This is a senior leadership role responsible for driving high-quality person-centred care while delivering strong operational and financial performance.

You will lead multidisciplinary teams optimise service delivery and identify growth opportunities to ensure sustainable and innovative in-home care services.

Key Responsibilities

• Lead the delivery of high-quality person-centred care aligned to Aged Care Quality Standards
• Manage regional operations to achieve service growth and financial targets
• Drive a strong client experience culture focused on empathy respect and inclusion
• Oversee workforce planning recruitment capability and performance
• Monitor client outcomes and implement continuous improvement initiatives
• Identify and deliver revenue growth and operational efficiency opportunities
• Ensure compliance with all regulatory quality and safety standards
• Partner with internal stakeholders to implement strategic and operational initiatives

About You

You are a confident and values-driven leader with a strong background in aged care. You bring both strategic insight and operational expertise along with the ability to lead through change and complexity.

• Tertiary qualification in a health-related field
• Minimum 3-5 years previous experience in aged care or in-home aged care management
• Proven ability to lead large geographically dispersed teams
• Strong leadership skills with the ability to engage influence and drive performance
• Demonstrated experience delivering operational and financial outcomes
• Solid understanding of aged care regulations and compliance requirements
• Strong commercial acumen with financial analysis and reporting capability
• Experience leading change and continuous improvement initiatives
• Commitment to person-centred care and positive client outcomes

About us

BaptistCare is a leading purpose-led care organisation guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care home care retirement living community services disability support and housing.

We know that lifes challenges can make our world feel smaller. With the right people alongside us it can feel more connected supported and hopeful again.

Thats what we work towards every day - enriching lives through communities of care. Today more than 70000 customers 12000 employees and close to 2000 volunteers are part of our communities across Australia.

Apply Now

If youre a results-driven leader with a passion for delivering exceptional care apply today.

If you require support with the application process please contact Eman on

Email applications will not be accepted.

BaptistCare Inspired by Jesus to champion care for all.

Baptistcare is dedicated to the safety empowerment and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful protective environment that supports infants children and young people to feel safe and respected.