Senior Manager, Technology Operations Support, Japan

WHO YOULL WORK WITH

The Senior Manager Technology Operations Support Japan is part of the Japan Technology team within the Geos and Marketplace Experiences (GaME) organization. The role partners closely with engineers production support teams business system analysts and senior leaders across Japan the Asia Pacific Latin America (APLA) geographies and global teams to deliver reliable scalable and resilient technology operations that support Nikes business priorities.

WHO WE ARE LOOKING FOR

Nike is looking for a Senior Manager Technology Operations Support Japan who brings strong operational leadership sound technical judgment and a peoplefirst mindset. This leader is responsible for building and developing a highperforming team that supports enterprise technology capabilities across Retail Digital Supply Chain and Corporate functions. The role requires the ability to operate effectively in complex environments influence across organizational boundaries and balance business priorities with operational excellence.

The ideal candidate demonstrates accountability resilience and curiosity. They lead with clarity communicate with purpose and continuously look for ways to improve service reliability processes and team capability while fostering trust across technology and business partners.

• Minimum 89 years of experience in the IT industry including technology operations or service management.
• Bachelors degree in Computer Science Information Systems or a related field.
• Strong foundation in IT service management including extensive knowledge of ITIL frameworks; experience with ServiceNow is a plus.
• Proven ability to lead teams manage ambiguity and collaborate effectively with crossfunctional stakeholders including experience working with or managing inhouse teams while promoting collaboration and effective team dynamics.
• Strong oral and written communication skills in both English and Japanese with the ability to communicate clearly with local and global partners.

WHAT YOULL WORK ON

You will lead operational support for enterprise technology platforms that enable Nikes consumer marketplace and corporate operations in Japan. You will work closely with technology and business partners to ensure services are stable resilient and continuously improving.

• Own operational support for enterprise software systems and infrastructure across Consumer and Marketplace (Nike Direct Digital) Retail Supply Chain and Corporate Functions (Finance / HR).
• Provide endtoend operational oversight across ERP Order Fulfillment Point of Sale (POS) and eCommerce platforms.
• Lead and continuously improve Incident Management practices to strengthen service reliability and meet service level agreements (SLAs).
• Own the full incident lifecycle partnering with crossfunctional teams to contain issues and minimize business impact.
• Collaborate with Business System Analysts (BSAs) and Technical Subject Matter Experts (SMEs) to perform root cause risk and impact analysis.
• Drive management reporting and insights by identifying trends improvement opportunities and escalating businesscritical issues.
• Build strong relationships with peers vendors and leaders through clear communication training and user enablement.