Associate Director of Operations, Neuroscience-MSW-FT Days

The Associate Director of Operations for Neurosciences oversees daily operations for multiple teams at Mount Sinai West and Mount Sinai Morningside. This role ensures strong administrative and financial performance high employee engagement and smooth patient flow across all sites. The Associate Director is responsible for the service line inclusive inpatient activities and ambulatory activities. This leader serves as operational partner with faculty leadership and collaborative departments. This Neuroscience leader sets short- and long-term goals that align with the Mount Sinai Health System and ensures all activities follow institutional policies and regulatory requirements. This position combines operational excellence clinical understanding data-driven decision making and collaborative leadership to support the One Mount Sinai vision.

Duties and Responsibilities

1. Enhance multidisciplinary collaboration by working closely with the Senior Director of Clinical Neurosciences Medical Directors/Chairs in Neurology Neurosurgery Psychiatry and Research as well as One Mount Sinai teams such as Revenue Cycle to ensure alignment of clinical operational and strategic priorities.
2. Develop refine and standardize workflows that support optimal patient flow across all sites ensuring a consistent experience that meets One Mount Sinai expectations and supports growth in specialty service lines.
3. Oversight of multiple sights where our providers and staff are present (ie Spine Center Clinical Neuroscience Center Multispecialty Neurology Out Patient Hospital clinics) with strategic vision of growth
4. Leverage data-driven insights to monitor key metricsincluding access scheduling denials check-in/out volume and revenue cycle performanceand use these findings to improve processes outcomes and financial stability.
5. Ensure regulatory institutional and departmental compliance by overseeing daily operations maintaining SOPs updating policies as needed and ensuring all service lines meet federal state city and health system/One Mount Sinai standards.
6. Lead mentor and develop diverse teams by overseeing recruitment onboarding staffing models payroll scheduling performance evaluations and ongoing coaching to promote strong engagement accountability and professional growth across clinical and administrative support staff.
7. Partner with senior leadership to drive strategic planning establishing short- and long-term goals identifying opportunities for operational improvement and supporting project development that enhances program performance and departmental infrastructure.
8. Strengthen communication and operational alignment between faculty administration and support staff to ensure seamless coordination consistent messaging and a high level of service to both patients and employees.
9. Oversee financial management responsibilities including budget development reconciliation monitoring revenue and expenses through systems like EPSI and Epic reporting and collaborating with billing back-office and compliance teams to optimize the revenue cycle.
10. Support operational logistics and space planning including exam room utilization ancillary services management and resource distribution to ensure that all sites function efficiently and are equipped to meet patient and departmental needs.
11. Lead and support departmental initiatives such as CME events public education courses symposiums and other annual programs while managing all other operational responsibilities and projects as assigned to advance departmental goals.
12. Gain knowledge on all systems that Mt Sinai uses to have a clear relevance for funds flow budget goals revenue expenses etc.
13. Create opportunities for internal education through TDL and PEAK development