Customer Success Manager Adaptive Planning

Your work days are brighter here.

Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

About the Role

The Customer Success Manager (CSM) plays a critical role in the success and execution of Workday Adaptive Planning. As a CSM you will ensure the maximum value is derived from our products and services by quantifying the value driving adoption sharing best practices answering business questions identifying opportunities and developing strategic goals and objectives.

Ultimately your goal as a CSM is to ensure that the value derived from the solution far exceeds customers expectations; as such the role requires a combination of customer management experience and pricing expertise. Additionally this role relies heavily on personal accountability for results and a willingness to go the extra mile for each and every customer.

What youll be doing

• Establishing a trusted advisor relationship across the customers organization from Executive Sponsors to Day to Day contacts that works to ensure customers are getting value from our products and services.

• Monitoring and facilitating the customers adoption of our solution features and their overall business needs as they relate to our products.

• Stay on top of any major changes within their customers organization to be able to effectively help manage the change and develop the relationships as necessary.

• Developing success plans/customer journey for customers that outline their critical success factors metrics for success potential issues track progress and provide recommendations.

• Acting as a liaison between product management and the customer with a focus on communicating the Workday innovation roadmap and how the roadmap will influence customer activities.

• Leveraging customer relationships as needed for prospect references and driving customers to Workday Adaptive Planning events.

• Maintain revenue stream from each customers subscription by creating and demonstrating top & bottom-line value for each customer.

• Managing renewals from end-to-end including negotiating contracts. Identifying upsell/add-on opportunities and collaborating with Account Executives.

Expected results within 6-12 months:

• After receiving initial training/onboarding we expect you to have gained and maintain a deeper knowledge of Workday products and services across each product work stream

• Self-sufficient management of 50-60 enterprise accounts totaling 5M in ARR

• Actively ensure there is a roadmap in place for each of your accounts

• Timely execution of standard customer meetings and reviews for your defined accounts

• Achieve/exceed annual customer satisfaction targets and other defined Key Performance Indicators (KPIs)

• Partnering with Renewals Management to manage all aspects of the renewal cycle executing renewals in a timely fashion and maintaining renewal rate targets

About You

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidates compensation offer will be based on multiple factors including but not limited to geography experience skills job duties and business need among other things. For more information regarding Workdays comprehensive benefits please click here.

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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