Guest Service Associate (All-rounder)

• Employee discounts
• Free uniforms

• Guest Services & Sales
  
  
  • Warm Welcome & Communication: Act as the primary point of contact for guests greeting everyone with a friendly professional demeanor and handling incoming phone inquiries with efficiency.
    
    
  • Transaction Management: Process sales for lane time golf simulator sessions arcade cards and other attractions using our Point-of-Sale (POS) system accurately.
    
    
  • Proactive Guest Support: Assist guests with attraction information booking questions and troubleshooting any immediate concerns to ensure a positive experience from arrival to departure.
    
    
• Facility Coordination & Operations
  
  
  • Attraction Flow: Monitor the activity level of the building managing lane assignments and simulator queues to keep traffic moving smoothly throughout the facility.
    
    
  • Redemption Counter Operations: Manage the prize redemption counter assisting guests with their arcade rewards and maintaining an organized prize inventory.
    
    
  • Equipment Maintenance: Ensure all rental equipmentincluding bowling balls and rental shoesis properly sanitized and returned to its designated area after each use.
    
    
• Housekeeping & Facility Upkeep
  
  
  • Maintaining Standards: Conduct routine floor walks to ensure all areas including lane tables seating and common spaces are kept clean tidy and guest-ready at all times.
    
    
  • General Maintenance: Perform light ongoing building maintenance tasks as needed to uphold a safe and welcoming environment.
    
    
  • Safety & Sanitation: Maintain a safe environment by following all established cleaning protocols and keeping workspaces free of hazards.
    
    

• To succeed as our Guest Service Associate we are looking for high-energy individuals who are ready to dive into the action. Here is what we need from you:
  
  Core Requirements
  
  
  • Age: Must be at least 17-18 years of age.
    
    
  • Effective Communication: Ability to read count write and communicate clearly and professionally with both guests and teammates.
    
    
  • Physicality: Ability to remain on your feet for extended periods and move comfortably through a high-energy fast-paced environment.
    
    
• Skills & Mindset
  
  
  • Tech-Savvy: Ability to quickly and accurately learn our Point-of-Sale (POS) registers and specialized scoring systems.
    
    
  • Team Player: A positive can-do attitude and a genuine willingness to collaborate and work well with others.
    
    
  • Multitasking Pro: Comfort handling multiple priorities at oncelike checking in a party while the phone is ringingwithout losing your cool.
    
    
• Preferred Experience
  
  
  • Prior experience in retail hospitality or entertainment is a plus but a great attitude and a willingness to learn are our top priorities!
    
    

• Late Nights: Willingness to work until 11:00 PM (SunThurs) and until 1:00 AM (FriSat).
  
  
• Holidays: Availability to work all major holidays (we are open when the fun is happening!).
  
  
• Flexibility: Openness to a rotating schedule including weekends and opening shifts.
  
  

• Competitive Wages: Get paid to work in the most exciting environment in town.
  
  
• Career Growth: Opportunities to move into lead or management roles.
  
  
• Fun Atmosphere: A high-energy workplace where no two days are the same.
  
  
• Employee Discounts: * FREE Bowling (including shoe rental).
  
  
  • FREE Laser Tag sessions.
    
    
  • Discounts on food and non-alcoholic beverages.
    
    
• Ongoing Training: Well give you the tools you need to succeed in the hospitality industry.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.