Business Resilience Program Manager

Summary

The Business Resilience Program (BRP) Manager is responsible for designing implementing and maturing Jewelers Mutuals enterprise Business Continuity and Disaster Recovery (BCDR) program. This role ensures the organization can continue serving customers during disruptions and meets regulatory expectations. The Manager owns all aspects of business continuity disaster recovery and crisis management partnering across the organization to strengthen operational resilience.

Under the guidance of the CISO the BRP Manager leads a comprehensive riskâbased program aligned with industry standards and insurance regulatory requirements. The role partners with business units to identify key business and operations risks maintain continuity and recovery plans conduct exercises and serve as incident commander during operational disruptions. Success requires strong technical fluency crossâfunctional leadership and the ability to drive a culture of resilience across Jewelers Mutual Group.


Why Jewelers Mutual

Since 1913 weve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise were financially strong forward-thinking and driven by curiosity. Guided by our core values of Agility Accountability and Relevancy we lead through innovation.

As a technology focused organization we embrace cutting-edge tools and data-driven insights to continuously improve our products services and customer experience. Our mission is to be the industrys most trusted advisor by investing in our people adopting new technologies and striving for excellence.

What Youll Do

Program Leadership & Governance

• Design implement and maintain a riskâbased BCDR program covering business continuity IT disaster recovery crisis management and operational resilience.
• Establish governance policies standards and metrics aligned with ISO 22301 NFPA 1600 ISO 27001 NIST CSF NYDFS 500.11 and insurance regulatory requirements.
• Provide direction and support to Business Continuity Coordinators across business units.

Business Impact Analysis & Planning

• Lead a recurring Business Impact Analysis (BIA) process to identify critical operations RTOs RPOs and maximum tolerable downtime that is aligned to the corporate ERM (Enterprise Risk Management) process.
• Develop maintain and test Business Continuity Plans (BCPs).
• Coordinate with IT/Information Security to ensure Disaster Recovery Plans (DRPs) align with business needs.

Risk Assessment & Business/Operations Disruption Monitoring

• Monitor internal and external threats to business operations (cyber natural disasters pandemics supply chain regulatory changes).
• Partner with ERM Internal Audit IT and Information Security to assess risks and develop mitigation strategies.

CrossâFunctional Integration

• Collaborate with IT and Cybersecurity to integrate DR and incident response into the enterprise resilience framework.
• Partner with Facilities to align site recovery and emergency response plans.
• Lead vendor resilience assessments in coordination with the Vendor Management Office.

Testing Exercises & Continuous Improvement

• Plan and execute tabletop exercises functional drills simulations and IT failover tests.
• Track findings corrective actions and remediation timelines to drive continuous improvement.

Compliance Audit & Reporting

• Monitor compliance with BCDR policies regulatory requirements and industry frameworks.
• Support audits regulatory exams and thirdâparty assessments working closely with the GRC (Governance Risk and Compliance) team.
• Maintain dashboards and executive reporting on program status testing results and maturity.

Training & Awareness

• Develop and deliver enterprise-wide BCDR training and awareness programs.
• Maintain roleâspecific training for crisis response team members.

Critical Incident Response

• Serve as primary incident commander during disruptions.
• Coordinate response activities activate continuity plans and communicate with leadership.
• Lead postâincident reviews and ensure corrective actions are implemented.

What Youll Bring

• Bachelors degree in business risk management emergency management IT Cyber Security or related field.
• 7 years of experience in business continuity disaster recovery operational resilience or crisis management; 35 years in a program leadership role.
• Experience designing and managing enterprise BCDR programs (BIA BCP DR exercises compliance).
• Experience in financial services insurance or other regulated industries.
• Ability to lead crossâfunctional initiatives and influence without formal authority.
• Experience partnering with IT Cybersecurity Facilities ERM and Vendor Management.
• Strong project management skills and ability to manage multiple priorities.
• Excellent communication skills including presenting to senior leadership.
• Strong analytical and decisionâmaking skills under pressure.
• Comfort with both business and technical concepts; experience working with IT and Cybersecurity teams.
• Experience with BCDR or GRC platforms.
• Prior experience leading or managing a BCDR function.

Nice To Have

• Professional certifications (CBCP MBCI ABCP ISO 22301 Lead Implementer/Auditor).
• Graduate degree (MBA MS in Risk Management Emergency Management etc.).
• Familiarity with insurance operations (claims underwriting policyholder services).
• Knowledge of NAIC model laws and insurance regulatory environments.
• Experience with project management methodologies (PMP or Agile).

What We Offer You

• Competitive Compensation & Benefits: Includes performance bonuses generous paid time off and a top-tier retirement program with 401(k) matching and additional company contributions.
• Collaborative Culture: Work alongside talented passionate peers who value ownership and continuous learning.
• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
• Great Place to Work Certified: Join a team recognized for an environment of innovation and growth.
  
  
  

Accessibility and Accommodations

We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process please let us know by contacting

Required Experience:

Manager