Clinical Resource Manager

Caring For the Community You Love

Choose a career to make a difference in peoples lives every day choose Fisher-Titus!

Perks of working at Fisher-Titus:

• Hours of Work- Full time
• Comprehensive Benefits Package- Medical & Dental coverage 401K match paid time off tuition assistance and more!
• Shift Weekend & PRN differential

About Fisher-Titus:

Fisher-Titus proudly serves the greater Huron County areas 70000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab imaging and physical rehabilitation.

Vision: Be the first choice for healthcare and employment within our community

Mission: Deliver compassionate and convenient care to the highest level of excellence that promoteslifelong health and wellness for our community

General Summary:

A Clinical Resource Manager is a member of the multidisciplinary team and works closely with providers social workers financial counselors decision support specialists and ancillary staff to actively facilitate those functions associated with moving the patient through an acute episode of care and linkages to community resources internal resources and the payer community.

Education Licensure Registration and Experience:

Professional degree in a healthcare discipline with current licensure to practice in Ohio

The Clinical Resource Manager must possess strong interpersonal skills leadership negotiation skills good leadership talent and knowledge of hospital operations.

General knowledge of the payer industry resource management reimbursement and evidence based clinical practice is essential.

Essential Functions:

Identify trends/problems related to delivery of care delays and potentially avoidable days through consistent data capture.

Issue Medicare adverse determination letters when deemed appropriate.

Coordinate a patients plan of care from admission to discharge ensuring that needs are met in a safe timely and cost-effective manner.

Intervene with ancillary department leadership when timely service is critical to patients immediate needs.

Identity patients in need to intensive post-acute services.

Make referrals to social work when patient or family needs psychosocial intervention to facilitate transition planning.

Collaborate with team members to develop a transitionplan appropriate to the patients needs and ability to pay.

Patients eligibility for post-acute services is determined within 24 hours of inpatient admission.

Serve as consultant and educator to patient and family regarding post acute service recommendations.

Serve as liaison to community resources.

Make daily rounds with assigned physician based on priorities of patient needs.

Confirm doctors treatment plan and intended goals.

Collaborate with attending physician to establish treatment milestones to prepare patient and family for transition to lower level of care.

Initiate referrals to the appropriate areas to expedite care treatment and services. (The Medical Staff by-laws grants authorization to professional Clinical Resource Managers to make independent referrals to PT/OT/ST nutrition counselors respiratory therapy clinical nurse specialist financial counselor risk manager rehab SNF hospice/palliative care and home care for the sole purpose of assessment of needs. Any subsequent clinical interventions must be indorsed by the attending physician).

Utilized medical staff approved evidence based clinical protocols when patients diagnosis warrants.

Question interventions that seem contrary to protocol and offer acceptable alternatives.

Collaborate with physician patient and family and nurse to identify probable post-acute needs.

During point-of-service rounds with the physician offer suggestions for more accurate and complete documentation.

Working Conditions:

Stand/Walk 6-8 hrs

Sit 1-2 hrs

Bend up to 1/3 of time

Squat up to 1/3 of time

Climb up to 1/3 of time
Reach up to 1/3 of time

Lift - up to 1/3 of time

Carry up to 1/3 of time

Push up to 1/3 of time

Pull up to 1/3 of time

Right Hand - Precise Motor Function (Or Fine Manipulation)

Left Hand - Precise Motor Function (Or Fine Manipulation)

Right Foot - Gross Motor Function

Left Foot - Gross Motor Function

Up to 25 pounds 1/3 or more of the time
Body Fluid Exposure - Yes

Standards of Employment:

Attends all mandatory education programs and can describe his or her responsibilities related to general safety and regulatory compliance.

Appearance is professional neat clean and appropriate for the work environment. Wears proper photoidentification badge while on duty.

Maintains confidentiality of all hospital and patient information at all times as observed by peers and management.

Attends monthly staff meetings and participates in monthly rounding process with manager to assure effective and timely two-way communications.

Participates in and completes required department specific education and training programs and can describe his or her responsibilities related to department safety and specific job-related hazards.

Follows safety and security policies including exposure control plans/blood borne and airborne pathogens.

Core Requirements:

Supports the mission vision and CARES values of Fisher Titus.

Is knowledgeable of patient rights and ensures an atmosphere which allows for the privacy dignity and well-being of all patients in a safe secure environment.

Supports cooperates with and implements specific procedures and programs for:

1. Safety including universal precautions and safe work practices established fire/safety/disaster plans risk management and security report and/or correct unsafe working conditions equipment repair and maintenance needs.

1. Confidentiality of all data including patient employee and operations data.

1. Quality Assurance and compliance with all regulatory requirements.

1. Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.

Key Service Behavior:

Communicates with Compassion - Every patient Every time

• Engages in active listening skills
• Utilizes the AIDET communication tool
• Uses key words at key times
• Utilizes HEART service recovery techniques

Demonstrates Service Etiquette - Every patient Every time

• Smiles and greets patients using the 10/5 rule
• Demonstrates a calm positive attitude through tone and body language
• Ensures patient privacy and promotes a healing environment
• Adjusts approach to respect the diversity of patients
• Assesses and manages patients expectations of care

Commitment to Safety - Every patient Every time

• Follows established safety guidelines to reduce risk of adverse event through early recognition
• Commits to the Culture of Safety; If you see something say something

Delivering High Quality Care - Every patient Every time

• Commits to efficient effective and purposeful work and delivery of care
• Engages in practices that will continually improve processes

Required Experience:

Manager