Customer Success Manager Bilingual EnglishSpanish

We build. We create impact. 

We are seeking a bilingual (English/Spanish) Customer Success Manager (CSM) to support and grow relationships with our strategic-level accounts across the Americas. This role plays a critical part in driving adoption delivering measurable business value and scaling VusionGroup solutions across large complex customer environment

As a Customer Success Manager on the Customer Success team you will make a positive impact by being responsible for:

• Building and maintaining strong relationships with key stakeholders.

• Acting as the main point of contact for customer needs issues and escalations.

• Driving regular communication cadences like QBRS and touchpoints.

• Managing a portfolio of accounts proactively.

• Identify risks opportunities and customer goals.

• Acting as a trusted advisor to optimize ROI and business outcomes.

• Monitoring customer health usage and engagement.

• Driving renewals upsell and cross-sell opportunities.

• Representing the voice of the customer internally.

• Gathering feedback to improve product and services.

• Developing customer champions using case studies and references.

Qualifications :

Qualifications were looking for.  

• Experience: 
  • 3 years of experience in Customer Success Account Management Professional Services or related client-facing roles.
  • Bilingual proficiency in English and Spanish verbal and written.
  • Proven experience supporting strategic or enterprise-level clients.
  • Experienced with the latest technologies related (but not limited to) to cloud platform services data management (ex. PowerBi or Tableau).
  • Experience in retail technology or digital transformation solutions is a nice to have 
  •  Knowledge of customer success platforms (e.g. Gainsight Totango) and CRM systems (e.g. Salesforce).
• Skills: 
  • Customer-centric at heart: every decision you make revolves around our customers and bettering their experience.
  • Great project management skills: managing deadlines and delivering tasks/projects on time.
• Abilities: 
  • Excellent verbal and written communication with appropriate and logical structuring of thought process during discussion/ presentation.
  • Ability to liaise with individuals across a wide variety of operational functional and technical disciplinesand work within a virtual global team environment. 
  • Ability to travel based on the work you do and the clients and you serve. (up to 25%
• Education:
  • BA/BS in related fields: Business Data Analytics Computer Science or other STEM Information Technology Software Engineering etc.

We innovate. We help communities thrive. 

VusionGroup has an international presence in 19 joining us youll be part of a globally distributed team of intellectually curious committed and collaborative co-workers.  

The work is fast paced challenging and ambitious. Here you will feel valued for your contributions as we reinvent modern commercetogether.  

We feel supported. You will too.  

VusionGroup is a place where people feel safe happy and respected. We offer programs and benefits to support you in whatever comes next in your life including: 
 

• Generous paid time off (PTO):  35 days PTO to enable work/life integration and promotes a culture of trust.
• Health & Wellness: Eligibility for benefits starting day one plus retirement savings plans.
• Financial future: While retirement savings plans vary by country we help you plan for your future.
• Family-First Support: Navigate family challenges with our assistance securing time for both your loved ones and self-care.
• Hybrid work: Find your balance with two days working from home three days in the office plus the freedom to work anywhere for up to two weeks a year.
• Time off to volunteer and give back to your community.
• Career Growth: E-learning opportunities and workshops and global mobility potential  
• Commute benefits: up to $100/month per employee for commuting expenses.
• Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart. 

Additional Information :

Language : English  and Spanish fluent

Remote Work :

No

Employment Type :

Full-time