Operations Manager Care Services

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Job Summary:

Job Duties:

Youll provide direction and operational leadership to Care Management for assigned clinical areas. Youll lead daily care management operations including clinical practice budget accountability regulatory and compliance outcome accountability.

• Requirements include: At least 3 years of supervisory/managerial experience and at least 3 years of clinical experience Bachelors Degree is required

• Preferred experience: BSN or MSW with prior case management or care coordination experience

• Typical day is 8:00 AM to 4:30 PM - and after-hour manager support is required

• About the team/Clinical Make-up: Our Geisinger Community Medical Center Care Coordination team is comprised of Registered Nurses Social Workers Case Workers and Care Management Assistants

• Making Better Health Easy: Our team utilizes their critical thinking skills to produce positive outcomes for our patients. The care coordination team collaborates closely with providers and the inpatient units to deliver exceptional patient outcomes. Our team works to the top of their licenses/degrees and uses their training while advocating for the proper level of care for their patients all while maintaining a good work/ life balance.

Position Details:

Youll develop and deploy hardwired care transition strategies for patients across the care continuum with a focus on engineering out transition failures avoidable readmissions and avoidable emergency department utilization.

Responsible for optimizing patient and family outcomes through optimizing care management processes workflows communications technology development and adoption. Develops and responds to clinical and financial data in care management program design implementation and evaluation.

• Participates effectively as a member of departmental and divisional and regional leadership teams.
• Employs transformational leadership concepts in the development implementation and evaluation of a culture of shared decision making.
• Facilitates continuing education and research opportunities for care management team self and community to support growth.
• Utilizes team building concepts to effectively empower team member by serving as a mentor teacher and coach.
• Contribute to the development of employee orientation continuing education and competencies.
• Maintains membership in a professional nursing or care management organization.
• Enhances skills of team members such as decision-making problem solving conflict resolution human resource management and communication.
• Supports and promotes activities that are consistent with promoting a culture of innovation.
• Facilitates development maintenance and success of department teams.
• Demonstrates accountability for continuously improving the department division and system by developing performance expectations and goals that focus on service quality and cost.
• Contributes to the design and development of programs in coordination with department leadership.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

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OUR PURPOSE & VALUES: Everything we do is about caring for our patients our members our students our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients our members our community and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one including vision dental and domestic partners. Perhaps just as important we encourage an atmosphere of collaboration cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients members and community come from a wide variety of backgrounds and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.