Premier Customer Success Manager

About AppDirect

Become a digital global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product through any channel on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven cultureone that enables you to Be Seen Be Yourself and Do Your Best Work.

About Tackle an AppDirect Subsidiary

Tackle a business unit of AppDirect is the leading solution built to help software companies generate revenue through data-driven Cloud go-to-market (Cloud GTM). Our platform and team help customers identify the right buyers grow cloud co-sell relationships and transact efficiently at scale through AWS Google Cloud and Microsoft.

Tackle serves more than 500 software companiesincluding CrowdStrike HashiCorp New Relic and Snykfrom high-growth startups to the largest software companies in the world.

About You

You are a strategic customer-obsessed professional who thrives at the intersection of cloud technology partnerships and consultative success management. You have a passion for helping software companies unlock revenue through cloud marketplaces (AWS Microsoft Azure Google Cloud) and a proven track record of building executive-level relationships driving adoption and delivering measurable business outcomes. You simplify complexity accelerate time-to-value and build lasting partnerships grounded in trust and shared success. You are energized by the pace of a hyper-growth SaaS environment and excited to serve as a trusted advisor who helps customers revolutionize their journey to the cloud.

What youll do and how youll have an impact

• Establish and maintain strong relationships with executive-level Alliance Sales and Operations leaders across a portfolio of named accounts;
• Partner closely with Independent Software Vendors (ISVs) to deeply understand their business goals and challenges within the cloud marketplace serving as their trusted advisor and dedicated expert on all things Cloud GTM;
• Develop refine and manage each customers Cloud GTM strategytracking objectives and goals related to establishing building driving and scaling marketplace revenue and aligning them to next-best actions;
• Educate customers through coaching and training sessions on cloud marketplace landscapes best practices co-selling motions and market dynamics;
• Provide technical insights and strategic guidance on adapting and optimizing GTM strategies for specific cloud environments (AWS Azure GCP);
• Assess customer maturity and preparedness for Cloud GTM; conduct market research to identify opportunities threats and competitive landscapes within the customers Total Addressable Market;
• Design and help implement co-sell operating models between customers and their cloud provider partners fostering strategic collaborations that drive mutual success;
• Deliver recurring Executive Business Reviews focused on Cloud GTM goals and KPIs across selling and co-selling with cloud partners;
• Collaborate with Enterprise and Strategic Account Executives to provide strategic oversight and shared ownership of named accounts across Sales and Services teams;
• Act as the voice of the customer to Product Engineering and other internal teamsaccurately representing how product enhancements will drive satisfaction and retention;
• Maintain expert-level knowledge of how transactions are offered booked and fulfilled on Cloud Marketplaces staying current with evolving marketplace dynamics;
• Refine and share standard operating procedures product tips and enablement materials for internal and external stakeholders;
• Evangelize Tackles Cloud GTM philosophy and expertise helping transform the way customers go to market through cloud marketplaces.

What were looking for

• Minimum 4 years of experience in Customer Success Management Alliance Management or Sales/Revenue Operations Consulting including sourcing interpreting and presenting data-driven decisions;
• Documented track record of increasing customer satisfaction adoption and retention of a technology product or facilitating/supporting the sales process in a Customer Success Alliances Partner Management or Account Management capacity;
• Advanced knowledge of the Cloud Marketplace ecosystem with hands-on experience in one or more major Cloud Marketplaces (AWS Microsoft Azure or Google Cloud) and related partnership programs;
• Analytical mindset with the ability to interpret and leverage data to inform strategy and measure outcomes;
• Outstanding communication (written and oral) negotiation and presentation skills with the ability to engage stakeholders from team members to executive management;
• Technologically adept with strong business intelligence acumen;
• Ability to work independently and remotely while collaborating within a team environment both synchronously and asynchronously;
• Creative positive and solution-oriented thinker who can challenge the status quo and navigate ambiguity;
• Ability to thrive amid the demanding pace of a hyper-growth SaaS company.

You Will Stand Out If You Have:

• Business intelligence and report creation experience (Google Workspace Salesforce Tableau Confluence);
• Skills managing reseller and distributor channel relationships.

At AppDirect we believe that innovation thrives in an environment that houses diversity of excellence experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race religion age sexual orientation or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such we strongly encourage applications from Indigenous peoples racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities.

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