Field Service Engr I GasDetection
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Field Service Engineer- Gas Detection will be working within the Industrial Automation business unit specifically the Service Team for customer support team development and training. This person is the face of Honeywell and will be working with customers and internal organizations on problem resolution. The purpose of this position will be providing customer support advanced field technical support and team training & development. The position will be located in Austin TX.
You will drive timely identification investigation resolution root cause analysis and replication of advanced technical issues experienced by our field team. You will support focus on accuracy timely feedback and customer satisfaction. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset methodology and tools. You will help develop training curriculum for our Field Organization. You will ensure proper documenting and recording of all activity and communication
Responsibilities
Key Responsibilities
- Strong knowledge of hand tools and proper usage including a digital multimeter
- Ability to troubleshoot hardware/software solve complex equipment problems
- Provide direct support to Internal & External Customers
- Facilitate issue identification and analysis; Investigate and resolve technical issues
- Act as conduit for Field Service to Technical Support & Engineering for advanced issue resolution
- Provides timely detailed and accurate reports on analysis work performed
- Demonstrates ability to handle challenging projects to ensure customer satisfaction
- Accountable for team technical competency & skills certification
- Interacts with multiple disciplines and personnel within organizations
- Effective written and verbal communication skills
- Highly motivated organized and able to work independently
- A collaborative and cooperative attitude
Qualifications
YOU MUST HAVE
- Associate degree in Electronics Engineering Technology Instrumentation HVAC Fire Alarm Systems or a related technical field; OR 12 years of equivalent hands-on field service experience; OR completion of military technical training with 12 years of field experience
- 12 years of experience using Microsoft Office Suite including Excel Word SharePoint and PowerPoint for documentation reporting service tracking and communication
- Basic understanding of electrical systems troubleshooting and field service operations
- Valid drivers license and ability to travel to customer sites as needed
WE VALUE
- 2 years of experience applying customer support and product support best practices in a field service technical service or industrial environment
- 1 years of industry experience in gas detection fire alarm HVAC controls instrumentation or related technical field preferred
- Proven verbal and written communication skills with the ability to effectively support customers document service activity and coordinate with internal teams
- Demonstrated continuous improvement mindset with experience identifying process improvements that increase efficiency service quality or customer satisfaction
- Working knowledge of SharePoint SAP and Microsoft Excel for service tracking reporting and customer support documentation
- Strong organizational skills with the ability to manage multiple service requests priorities and deadlines in a fast-paced environment
- Experience training or mentoring junior technicians team members or customers on system operation and service procedures
- Ability to positively influence motivate and support a team while maintaining high standards of safety service and accountability
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy safety security air travel productivity and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency productivity sustainability and safety in high growth businesses in broad-based attractive industrial end markets. Our products and solutions enable a safer more comfortable and more productive world enhancing the quality of life of people around the globe. Learn more about Honeywell:click here
THE BUSINESS UNIT
We provide building services through a team of dedicated experts both on site at a customers building or via remote services capabilities. We help buildings of every size with our smart customized solutions to help optimize an entire facility or building portfolio with managed services remote building operations predictive maintenance software energy management and cybersecurity protection.
About Company
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability ... View more
