Team Leader Reception

Join Our Growing Team at Holstep Health

Applications Close: 06/05/2026

Position: Team Leader Reception
Location: Across Holstep Health sites as required.
Job Type: Permanent - Full Time

Brief Description:
Holstep Health is seeking an experienced and motivated Team Leader Reception to coordinate and oversee reception services across all sites.

This role is responsible for ensuring a consistent welcoming and efficient front-of-house experience supporting consumers to access services in a timely respectful and culturally safe manner.

You will lead a dedicated team ensuring smooth day-to-day operations strong service delivery and continuous improvement across reception functions.

The role reports to the Manager - Consumer Experience and works closely with internal teams to support service delivery needs.

YOUR NEW ROLE:
The Team Leader Reception is responsible for coordinating daily reception operations across all Holstep Health sites ensuring appointments enquiries and front-of-house workflows run efficiently and consistently.

You will provide operational leadership and supervision to the reception team supporting staff to deliver high-quality customer service while maintaining accurate systems and processes.

Working closely with the Manager - Consumer Experience you will monitor service activity support workforce planning and identify opportunities for improvement across reception services.

YOU WILL BE RESPONSIBLE FOR:
Oversee reception operations across all sites ensuring consistency and efficiency
Lead and support the reception team to deliver excellent customer service
Manage appointments enquiries and front-of-house workflows
Coordinate rosters and workforce coverage
Monitor service activity including call volumes and wait times
Ensure accurate data entry and client record management
Support continuous improvement of processes and workflows
Escalate service issues and risks where required

WHAT YOU NEED TO SUCCEED:
Experience supervising or coordinating teams in a health or similar environment
Strong organisational skills and ability to manage multiple priorities
Experience in reception customer service or front-of-house coordination
Excellent communication and stakeholder engagement skills
Proficiency in client management systems and record keeping
Ability to lead teams across multiple sites
Understanding of culturally responsive practice

WHAT WE OFFER:
At Holstep Health we foster an inclusive and flexible workplace where you can grow and develop. We offer:

Generous salary packaging
Flexible work arrangements
Opportunities for additional leave

HOW TO APPLY:
Please submit:

A cover letter
Your resume including two recent referees
A response to the key selection criteria outlined in the position description

You can also apply via the platform or email your CV and cover letter to .

Important Recruitment Notice:
Holstep Health will only contact candidates via an official email address ending in @. Requests for personal information will only be made at the appropriate stage of the recruitment process via secure systems.

Holstep Health is an inclusive employer and welcomes applications from people of all backgrounds and communities.