Client Services Coordinator

Division: Social Services

Job Status: Full Time

Number of Positions: 1

Hours of Work: Monday - Friday 8:30 am - 4:30 pm

Wage Rate: $34.47 - $41.41 per hour

Posting Date: Monday April 27 2026

Closing Date: Sunday May 10 2026

About Us

The County of Lambton is located in Southwestern Ontario nestled along Lake Huron and the St. Clair River next to the state of Michigan and is home to a diverse and welcoming population of approximately 128000 residents.

The Corporation of the County of Lambton is one of the areas largest employers with approximately 1300 employees. The Countys seven divisions deliver hundreds of services and programs to our residents such as emergency medical services provincial offences court three long-term care homes 25 library branches three museums an art gallery archives public works public health services social services planning and building services.

We are committed to sustainability economic growth environmental stewardship and an enhanced quality of life through the provision of responsive and efficient services and collaborative efforts with our municipal and community partners.

About the Role

Work independently and as a team member providing person-centered support that respond to tenants needs in an efficient accountable and responsive manner in accordance with established policies and procedures.

Job Duties and Responsibilities

Knowledge:

Establish collaborative relationships with tenants that provide support through coaching mediating and dispute resolution techniques

Effectively manage and administer caseloads; provide person centred support determine new and ongoing eligibility complete onsite and offsite visits and respond to inquiries.

Monitor compliance and ensure decisions are compliant with all relevant legislation local policies and other related regulations and directives.

Maintain a working knowledge of various income security programs such as the Canada Pension Plan (CPP) Employment Insurance (EI) Ontario Works (OW) and Ontario Disability Support Program (ODSP) and awareness of the referral processes.

Maintain a working knowledge of various community agencies and recourses and make appropriate referrals based on tenant needs.

Effectively manage the vacancy process including notice to vacate move out process as well as the intake process with prospective tenants

Prepare and process legal documents including leases and Residential Tenancies Act documents in accordance with legislation regulations policies and procedures

Effectively manage and respond to tenant complaints including required investigations follow up and referrals as appropriate.

Monitor and collect arrears including negotiation of repayment agreements and referrals regarding legal action

Communication:

Clearly explain the necessary program requirements and responsibilities.

Use communication skills to support tenants through sensitive issues i.e. abuse mental health eviction and disruptive behaviours of others tenants/guests.

Establish collaborative relationships with tenants

Provide high quality person centred supports through effective interpersonal skills including but not limited to active listening verbal and written communication.

Utilize de-escalation strategies and conflict resolution techniques to support communication and build relationships.

Act as a liaison to advocate on behalf of tenants

Liaise with internal staff employers government and community agencies to provide service coordination and connect individuals to opportunities that maintain their tenancy

Adhere to requirements in accordance with the Freedom of Information and Protection of Privacy Act and the Municipal Freedom of Information and Protection of Privacy Act.

Technology:

Use the required data bases including Yardi Rent Café Penelope and any other applicable technology to maintain tenancies

Scheduling Tool used to book and monitor appointments and knowledge of Microsoft 365.

General:

Incumbents must keep up-to-date on all relevant legislation collective bargaining agreements County Policies and Procedures etc. ensuring that these are implemented as prescribed

Incumbents must possess the physical ability to meet the duties and responsibilities of the job description and/or the requirements identified within the positions Physical Demands Analysis

These describe the general nature and level of work being performed by incumbents in this classification. They are not an exhaustive list of all job duties in the classification. Other duties may be assigned.

Supervision Requirements

Direct Supervision: Not applicable

Indirect Supervision: Not applicable

Functional Authority: Not applicable

Credentials Required

Minimum Formal Education

Two-year Community College Diploma in Social Services or equivalent

Experience

Experience in a social service agency setting required

Experience in Property Management an asset

Proven ability to learn organize thought and employ a variety of solutions and strong interpersonal skills including good listening verbal and written communication.

Ability to use varied technology and software programs

A valid Ontario Drivers Licence and use of a vehicle.

Personal information required by County of Lambton job postings is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act 1990 CHAPTER M.56 as amended. The treatment storage and handling of personal information is governed by the Municipal Freedom of Information and Protection of Privacy Act R.S.O. 1990 CHAPTER M.56 as amended and will be used in reviewing applications. Questions about this collection should be directed to the Corporate Manager Human Resources County of Lambton 789 Broadway Street Box 3000 Wyoming Ontario N0N 1T0. Phone or Toll-free at 1-.

Required Experience:

IC