Position Overview

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a Senior Business Experience Planning Advisor within PNCs Technology organization you will be based in Dallas TX.

As a Tech Strategy Lead within a central Technology Business Operations Workforce team you translate the workforce functions strategy capabilities and priorities into Technology requirements (systems and data) and an implementation roadmap. This role will partner with the Workforce Director and Product Manager to ensure enterprise and LOB roadmaps; including new enterprise HR capabilities are converted into clear epics integration needs data standards and adoption milestones. You anchor the roadmap into Technology planning cadences (e.g. annual planning) and drive cross-functional alignment across HR Technology Finance and Sourcing.

Key Responsibilities:

Business Intelligence (BI)
Competitive Advantages
Competitive Strategies
Data Integration
Strategic Planning
Convert workforce strategy and priorities into a multi-horizon technology roadmap (systems and data) with clear outcomes and milestones.
Translate LOB and enterprise roadmaps into Technology requirements (capabilities integrations data standards controls) and an implementation plan.
Integrate enterprise HR capabilities into the workforce tech roadmap defining impacts adoption steps and readiness milestones.
Translate future workforce capabilities into tech needs (e.g. agentic human capacity skills optimization leader decision support) and sequence them on the roadmap.
Own the workforce data model (entities definitions lineage controls) to enable consistent planning and reporting across tools.
Embed the roadmap into Technology cadences (annual planning quarterly execution operating reviews) with decision-ready tradeoffs and dependencies.
Partner with the Director/PM and delivery teams to define epics and requirements (data/integrations acceptance criteria); support prioritization while the PM owns backlog and delivery.
Identify tooling gaps; deliver ad-hoc enablers (automation dashboards workflows) with sustainability controls and integration in mind.
Define Technology GCC/Offshore orchestration plan for consolidation partners including scope governance sequencing and transfer readiness through 2028.
Run roadmap governance (north star outcomes/OKRs strategy-to-epic traceability roadmap forums) and drive interlocks decision rights and transparent reporting across HR Technology Finance and Sourcing.

Key Skills:

Strategy-to-roadmap translation (systems/data requirements sequencing outcomes)
Workforce systems strategy (HR platforms contingent systems planning tools; integration/adoption)
Workforce data strategy (model/definitions lineage quality controls KPIs dashboards)
Workforce planning & capacity (demand/supply scenarios human agentic capacity)
Skills-based workforce (taxonomy proficiency matching optimization/mobility)
Roadmap governance & operating model (decision rights cadences traceability)
Requirements & delivery planning (dependencies/integrations RAID stakeholder comms)
Global sourcing strategy (GCC/offshore transitions partner orchestration)
Executive-ready communication (writing facilitation synthesis)
Influence without authority (alignment accountability)
Structured problem solving (ambiguity judgment prioritization)
CX-first rapid iterative delivery mindset
Ownership and follow-through across workstreams

Preferred Skills:

Workday Advanced Planning VNDLY
Process Intelligence Operational Excellence
Operational performance and risk measurement including OKRs KPIs KRIs
Jira Advanced Planning SharePoint Power BI or Tableau Power Automate Suite
Agentic workflows

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Indirectly leads cross-functional teams to improve business planning methods. Executes key line of business initiatives and growth strategies and programs that will drive line of business objectives. Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
• Leads execution and implementation of business planning processes. Designs strategic plans based on forecasts and provides improvement recommendations.
• Understands business direction and needs and develops solutions roadmaps and assessment of potential business impacts. Identifies and executes opportunities that add significant value to the business and to achieve business goals.
• Consults and influences key decision makers to ensure cross-business and cross-functional alignment and as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Development Business Intelligence (BI) Business Process Intelligence Competitive Advantages Competitive Strategies Data Integration Data Mining Operational Excellence Risk Measurement Roadmap Planning Strategic Planning

Competencies

Accuracy and Attention to Detail Analytical Thinking Business Process Design Data Gathering and Analysis Effective Communications Influencing Planning: Tactical Strategic Problem Solving Strategic Thinking

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree PhD or certifications is desirable. Industry relevant experience is typically 8 years. Specific certifications are often lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

Disability Accommodations Statement

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.