Delivery Solutions Lead
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Why should you join dLocal
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate we make it possible for our merchants to make inroads into the worlds fastest-growing emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000 teammates from 30 different nationalities and developing an international career that impacts millions of peoples daily lives. We are builders we never run from a challenge we are customer-centric and if this sounds like you we know you will thrive in our team.
Whats the opportunity
As our Delivery Solutions Lead you will play a crucial role in managing the design and delivery of solutions for key clients ensuring solution design of new merchants new market expansion or new payment methods operational excellence and sustained client satisfaction. This role bridges crossfunctional teams aligning client expectations with business priorities to deliver innovative payment solutions across global markets. The ideal candidate thrives in a fastpaced environment has strong leadership skills and is deeply clientcentric.
What will I be doing
- Lead the solution design for complex opportunities: understand client business models flows and constraints; translate them into scalable compliant and operationally feasible payment solutions aligned with dLocal capabilities and risk appetite.
- Anticipate and address client challenges during the deal and delivery cycle proactively resolving issues to maintain satisfaction and trust.
- Lead and coordinate crossfunctional teams (Legal Regulatory Compliance Product Operations Tax Treasury and Commercial) to design and deliver tailored solutions for the region.
- Act as the regional advocate for Delivery Solutions providing structured feedback on marketspecific solutions challenges opportunities and required roadmap/prioritization changes (products markets payment methods risk/compliance frameworks).
- Oversee a portfolio of complex deals in the region ensuring clear segmentation (complex vs standard) proper triage and efficient resource allocation.
- Use and continuously improve structured tools and processes (HubSpot Jira MPAD predeal checklist CPQ) so that all deals follow a documented repeatable path with clear ownership and SLAs.
- Partner closely with Sales and Account Management to qualify opportunities shape the delivery strategy and support pricing/structuring for complex deals.
What skills do I need
- Bachelors degree in Business Engineering IT or a related field (Masters preferred).
- Proven track record of managing complex client relationships and delivering successful projects.
- Experience working in a fast-paced global or regional role with multicultural teams.
- 7 years of experience in client delivery project management or operations preferably within fintech payments or SaaS industries.
- Strong leadership and team management capabilities.
- Excellent communication interpersonal and negotiation skills with the ability to effectively engage stakeholders.
- Fluency in English required; Spanish preferred.
- Advanced problem-solving and critical thinking with a hands-on approach to complex business challenges and a focus on finding alternative solutions.
- Proactive results-driven and action-oriented mindset.
- Ability to adapt and perform in a fast-changing environment embracing continuous evolution.
- Strong organizational skills attention to detail and the ability to manage multiple projects simultaneously.
- Experience with project management tools (e.g. Jira Trello) and CRM platforms (e.g. HubSpot).
- Solid understanding of payments cross-border transactions and fintech ecosystems.
- Curious positive and self-driven profile with a high degree of autonomy.
- Technical knowledge and familiarity with AI and automation tools to drive efficiency and scale are a plus.
What do we offer
Besides the tailored benefits we have for each country dLocal will help you thrive and go that extra mile by offering you:
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Social budget: youll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team Weve got your back!
Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and depending on your role and location you will combine selfmanaged focus time with moments of inperson connection in our collaboration hubs.
What happens after you apply
Our Talent Acquisition team is invested in creating the best candidate experience possible so dont worry you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
About Company
Simplify your cross-border payment operations in high-growth markets. Send and receive funds locally, reaching new customers. One easy integration, unlimited secure transactions.
