Renewals Automation & Technology Strategy Lead

As our Renewals Automation and Technology Strategy Lead youll set the vision and lead the operational strategy for Chubbs Commercial Insurance (CI) renewals ingestion function. Youll have the opportunity to shape a critical capability drive digital transformation and deliver measurable impact across the business. This is a highly visible role with direct exposure to senior leadership and participation in high-impact transformation initiatives. Youll guide a talented team champion automation and process innovation and ensure our renewal workflows are seamless compliant and customer focused. Success in this role opens pathways to broader operational and strategic leadership opportunities within Chubb making it an ideal step for a technology leader ready to influence the future of commercial insurance operations.

In this role you will:

• Direct and optimize end-to-end renewals ingestion processes for Commercial Insurance ensuring accuracy compliance and operational efficiency
• Lead mentor and develop a team of renewal specialists and process analysts fostering a culture of accountability and continuous improvement
• Collaborate with Underwriting Claims IT and other cross-functional teams to streamline workflows and resolve complex issues
• Implement and enhance automation digital tools and best practices to drive productivity and reduce manual touchpoints
• Monitor performance metrics analyze trends and deliver actionable insights to senior leadership
• Oversee quality assurance audit readiness and regulatory compliance for all renewal ingestion activities
• Identify and execute opportunities for process reengineering cost reduction and service enhancement
• Represent the Renewals Ingestion function in strategic initiatives transformation projects and leadership forums

• Bachelors degree required; advanced degree or professional insurance designation preferred
• Minimum of 8 years of experience in commercial insurance operations with a focus on renewals policy administration or related functions
• Exhibit proven leadership in managing large teams and complex operational processes
• Leverage expertise in process optimization automation and digital transformation within insurance or financial services
• Apply strong analytical problem-solving and decision-making skills to drive results
• Communicate effectively with stakeholders at all levels influencing outcomes and building consensus
• Navigate regulatory and compliance requirements with precision and integrity
• Champion a customer-centric mindset and a commitment to operational excellence

The pay range for the role is $160000 to $190000. The specific offer will depend on an applicants skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package more details on which can be foundon our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.