Retail Assistant (Part-Time)

Welcome to Warner Bros. Discovery the stuff dreams are made of.

Who We Are

When we say the stuff dreams are made of were not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth. Behind WBDs vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating whats next

From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves. Here you are supported here you are celebrated here you can thrive.

Your New Role...

Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with worldclass retail standards creating a destination that delights fans from around the world.

Were looking for enthusiastic and customerfocused Retail Assistants to bring this experience to life on the shopfloor every this role youll be the face of the store welcoming customers delivering memorable service and working at pace to keep the shop running smoothly during busy trading periods.

Harry Potter Shop Oxford Street sits alongside worldclass attractions and retail experiences including Warner Bros. Studio Tour London Warner Bros. Studio Tour Tokyo Harry Potter Shop Kings Cross and flagship stores in New York Chicago and Harajuku.

Whats In It For You...

• 13.99 per hour

• 25 days holiday (pro-rata)

• GymPass

• HBO Max & Discovery Subscription as well as exclusive access to our Screeners App with our exciting Warner Bros. and HBO content

• Staff discounts on Studio Tour tickets retail food and beverage

• Access to Friends and Family events

• Option to join our pension and private healthcare schemes

Your Role Accountabilities...

• Deliver warm friendly and engaging customer service ensuring every visitor feels welcomed and valued.

• Create memorable personalised experiences that inspire customers to return again and again.

• Engage customers confidently offering product knowledge and assistance to support their visit.

• Maintain high shopfloor standards ensuring products are well presented and the environment is clean and inviting.

• Work with pace and efficiency to replenish stock and maintain product availability throughout the day.

• Support backofhouse activity including delivery processing stock organisation and replenishment.

• Adapt quickly to changing priorities during busy periods remaining calm and positive at all times.

• Follow all health & safety loss prevention and cash handling procedures.

Skills & Qualifications...

• Passion for delivering great customer service.

• Positive friendly and enthusiastic attitude.

• Ability to work at pace whilst maintaining accuracy and attention to detail.

• Strong teamwork and communication skills.

• Comfortable working in a fastpaced customerfacing environment.

• Willingness to work across shopfloor and backofhouse areas.

• Retail experience is helpful but not essential full training will be provided.

Working Pattern...

• This is a part-time role 32 hours per week on a seven-day rota including weekends and Bank Holidays.

• Working hours are between 7am and 10pm.

#T&R

How We Get Things Done

This last bit is probably the most important! Here at WBD our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

If youre a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process please visit our accessibility page for instructions to submit your request.