Customer Service Representative

Join Our Team!

Benefits Start Day 1

Taylor Corporation is a dynamic diversified company with big plans for the future and your career. We power our employees potential and strive to create opportunity and security for every member of the team. If youre ready for something bigger more challenge more variety more pathways for professional growth we should talk. Were passionate about our work we believe there is always a better way and were looking for people like you.

Ready to reach your potential Its time to look at Taylor.

Your Opportunity:

Taylor Enterprise Solutions is seeking a Customer Service Representative to join our team in-office in Dayton OH. This person will be responsible for delivering exceptional customer service and support. This role involves handling complex customer inquiries leading service initiatives and mentoring junior staff. The ideal candidate will possess advanced product knowledge strong problem-solving abilities and a commitment to enhancing the customers experience

Work Authorization: To be considered for Taylor opportunities candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Hours: Monday - Friday 9:00am - 6:00pm

Your Responsibilities:

• Respond to customer inquiries via phone email and chat with professionalism and expertise
• Resolve complex issues and provide solutions in a timely manner ensuring customer satisfaction
• Proactively communicate matters with the customer that are affecting orders including due dates estimating change orders materials issues or equipment problems
• Understand the specifications of each order to ensure smooth internal processing
• Adherence to customer expected response times
• Process orders returns and exchanges while ensuring compliance with company policies
• Maintain accurate records of customer interactions and transactions in the CRM system
• Collaborate with cross-functional teams to address customer needs and enhance service delivery
• Analyze customer feedback and identify trends to improve processes and service quality
• Stay informed about product updates industry trends and best practices to enhance service effectiveness

You Must Have:

• Must have some experience in the field or in a related area
• Exceptional communication skills both verbal and written with a strong ability to convey information clearly
• Proven problem-solving skills and the ability to think critically in high-pressure situations
• Proficient in using customer service software Microsoft Office and CRM systems
• Ability to sit for extended periods while working on a computer

We Would Also Prefer:

• 2 years of college
• Print marketing or promotional product experience and/or knowledge a plus
• Advanced computer experience and ability to implement new technologies

Taylor is proud to now offer DailyPay. With DailyPay you can get paid on your very first day. No more waiting for direct deposit or a paper check!

About Taylor Corporation

of the largest print and communications firms in North America Taylors family of companies provides a diverse set of products services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the worlds most recognizable brands.

With more than 50 years of categoryexpertiseand10000 employeesspanning dozens of U.S. states and multiple countries Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans dental vision wellness programs life and disability coverage flexible spending accounts health savings accounts a 401(k) plan with company match paid time off (PTO) and64 hoursof annual holiday pay.

The Employerretainsthe right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national originveteranor disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.