Beverage Server

To provide top quality customer service and to ensure that customers have a favorable dining and gaming experience. Promote Family Style Service culture through actions and positive attitude.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Deal with high-volume customer interactions and be consistently outgoing upbeat and cheerful.
• Build guest relations throughout every shift by talking with customers making them feel welcome and comfortable and inviting them back.
• Sell amenities to guests accurately ringing orders taking payments and making change as necessary.
• Understand and adhere to established cash handling procedures and policies.
• Assist with cleaning the bar area and with inventory.
• Appropriately use all bar equipment and cash handling systems.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Have complete knowledge of all casino events and promotional activities and assist as needed.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory departmental and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine customer complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations including late nights weekends and holidays; shifts may change.
• Assist in maintaining a spotless casino by disposing of any cups glasses bottles or other items left on the floor by guests.
• Perform other duties as assigned or reasonably requested by any member of management.

WHAT YOU WILL NEED

• Must be 21 years of age or older
• Proficient in English verbal and written
• Proficient with iOS devices
• Flexible to work various shifts weekends and holidays
• Must be able to obtain and maintain a 1055 gaming license.
• A high school diploma or GED equivalent is preferred.

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 25 pounds
• Ability to bend stoop twist reach and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment