Director of Rooms Waldorf Astoria Beverly Hills

EOE/AA/Disabled/Veterans

As a leading hotel in the luxury market Waldorf Astoria Beverly Hills is looking for a Director of Rooms to join the team at this remarkable property.

This Forbes 5-Star AAA 5-Diamond hotel has 170 rooms 6300 square feet of banquet space and 4 food and beverage outlets. This includes an elevated Mediterranean restaurant a Jean-Georges rooftop restaurant lobby lounge and in-room dining.

At Waldorf Astoria Beverly Hills the Director of Rooms is responsible for driving operational excellence across the Rooms function ensuring alignment consistency and execution across Housekeeping and Front Office.

This role places a strong emphasis on strengthening core operational disciplines with particular focus on Housekeeping performance while maintaining close partnership with Front Office and Guest Relations leadership to deliver a seamless luxury guest experience.

The position works in close alignment with the Director of Hotel Operations supporting overall service strategy quality standards and cross-functional coordination.

Want to learn more Hotel Website Instagram Facebook

What will I be doing

The Director of Rooms is responsible for the direction and oversight of key guest contact departments and their managers/team members. He/she manages and leads all guest services bell/door services and housekeeping functions in order to maintain the highest level of courteous professional and efficient service to all guests. Specifically you would be responsible for performing the following tasks to the highest standards:

Key Responsibilities:

Rooms Division Leadership

• Provide leadership and direction across Housekeeping and Front Office operations ensuring alignment with brand standards and property expectations

• Drive consistency in service delivery operational execution and accountability across departments

• Establish clear communication and coordination between Housekeeping and Front Office to support overall performance

Housekeeping Operations Focus

• Partner closely with housekeeping leadership to strengthen productivity staffing stability and service standards

• Monitor room readiness public space presentation and cleanliness to ensure consistency with luxury expectations

• Support operational improvements related to labor management scheduling and efficiency

Front Office Partnership

• Collaborate with Front Office leadership to support a seamless arrival and departure experience

• Ensure alignment between Front Office and Housekeeping to optimize room availability and guest flow

• Support resolution of escalated guest concerns in coordination with Guest Relations and senior leadership

Guest Experience & Service Delivery

• Reinforce Forbes standards and brand expectations across all Rooms touchpoints

• Partner with Guest Relations and Quality teams to identify trends and implement service improvements

• Contribute to a culture of responsiveness ownership and continuous improvement

Team Leadership & Development

• Lead coach and develop department leaders to drive performance and accountability

• Foster a collaborative high-performance environment across Rooms Division teams

• Support talent development and succession planning within Housekeeping and Front Office

Operational Support

• Participate in the Manager-On-Duty program as needed providing visible leadership and real-time problem solving

• Identify operational gaps and implement practical sustainable solutions

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

The Benefits Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• 401K plan and company match to help save for your retirement
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
• Career growth and development
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

Salary Range: $175000 - $180000 based on applicable experience

#LI-JB1