Manager Information Technology

Marriott Hotels Resorts

Job Location:

Mexico City - Mexico

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

JOB SUMARY

The IT Manager Mexico Regional Office is responsible for leading and executing information technology operations for the Mexico Regional Office and supported properties. This role ensures stable secure and compliant IT services while supporting regional and corporate technology initiatives aligned with Marriott International standards.

Reporting to the Senior Manager Americas IT (CALA Region) this position serves as the primary IT leader for the Mexico Regional Office acting as a key liaison between property stakeholders regional leadership corporate technology teams and external vendors. The role combines handson technical leadership operational execution project delivery vendor coordination and compliance oversight with a strong focus on service excellence and business continuity.

CANDIDATE PROFILE KEY TALENTS AND EXPERIENCE DESIRED

Education and Experience

College degree or equivalent work experience. Possess 2-4 years experience in like Information Technology position.
Previous experience in Marriott IT.
System-related professional certifications desired.

CRITICAL TASK AND COMPETENCIES.

CORE WORK ACTIVITIES

Managing Technology Needs within Budget Targets

Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
Confirms that area is in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
Places equipment orders as directed relating to personal computers telecommunications local servers/networks; processes invoices.
Conducts periodic inventories of applications and hardware; prepares reports for property management as requested.
Confirms that technology assets are secured.
Complies with technology-related vendor contracts.

Building and Sustaining Relationships with Customers

Writes and presents proposals analyses project plans cost models written and/or oral formats.
Provides customer service.
Responds to inquiries from customers/vendors/peer group.
Provides detailed status reports as requested.

Ensuring Client Technology Needs are Met

Provides technical guidance and support for highlevel executives
Assists in disaster recovery and business continuity as it relates to technology.
Escalates support for all Marriott approved technology solutions (i.e. mobility devices GPNS) & Request Center Processes.
Provides escalation and guidance to property pertaining to guest & associate internet access requirements.
Escalates problems as appropriate through direct supervisor and/or Marriott IT resources.
Images desktops installs new software applications applies patches maps drive to appropriate server/network.
Moves/adds/changes PCs/peripherals migrating data when necessary.
Performs routine desktop backup as scheduled or directed.
Provides end-user support.
Confirms technology security (i.e. encryption patch deployment) and technology compliance (i.e. Quarterly ID Audits MAARK2) measures are in place.
Supports unit infrastructure (servers switches routers APs etc.) and engages appropriate MI IT and / or Vendor resources.
Assists in creating and maintaining secure server environment. Perform server backups and routine preventative maintenance.
Provides project support for corporate regional and property initiatives.

MANAGEMENT COMPETENCIES

Leadership

Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

Communication-Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making -Identifies and understands issues problems and opportunities; obtains and compares information from different sources to draw conclusions develops and evaluate alternatives and solutions solves problems and chooses a course of action.

Professional Demeanor- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

Building and Contributing to Teams -Actively participates as a member of a team to move the team toward the completion of goals.

Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates focuses and monitors the efforts of self and/or others toward the accomplishment goals; proactively acts and goes beyond what is required.

Planning and Organizing-Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensures work is completed.

Building Relationships

Coworker Relationships - Interacts with others in a way that builds openness trust and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the companys service standards.

Global Mindset-Supports employees and business partners with diverse styles abilities motivations and/or cultural perspectives; utilizes differences to drive innovation engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Organizational Capability- Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.

Talent Management- Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning- Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen -Understands and utilizes business information to manage everyday operations.

Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.

Equipment Selection Determining the kind of tools and equipment needed to do a job.

Troubleshooting Determining causes of mechanical or technological operating errors and deciding what to do about it.

Mechanical Knowledge of machines computers tools and other equipment including their designs uses repair and maintenance.

Computers and Electronics Knowledge of circuit boards processors chips electronic equipment and computer hardware and software including applications and programming.

Installation Installing computers software equipment machines wiring or programs to meet specifications.

Repairing Repairing machines or systems using the needed tools.

Telecommunications Knowledge of transmission broadcasting switching control and operation of telecommunications systems.

Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material equipment and supplies including vendor identification and contract negotiation supply requisition and purchasing and inventory control.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills - Uses basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc.).

Mathematical Reasoning - Demonstrates ability to add subtract multiply or divide quickly correctly and in a way that allows one to solve work-related issues.

Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

Reading Comprehension- Demonstrates understanding of written sentences and paragraphs in work-related documents.

Writing- Communicates effectively in writing as appropriate for the needs of the audience.
- Language Skills Proficiency in written and oral communication skills in the Spanish & English language required

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Manager

DescriptionJOB SUMARYThe IT Manager Mexico Regional Office is responsible for leading and executing information technology operations for the Mexico Regional Office and supported properties. This role ensures stable secure and compliant IT services while supporting regional and corporate technology...