Senior Business Systems Analyst

SENIOR BUSINESS SYSTEMS ANALYST
INVEST OTTAWA OPERATIONS

The Senior Systems Business Analyst is a technically deep hands-on leader responsible for analyzing designing implementing and continuously improving the business systems and digital workflows that power Invest Ottawas operations. This role bridges business strategy and technical execution translating complex organizational requirements into practical scalable system solutions across Microsoft Dynamics 365 CRM Power Platform SharePoint and related enterprise individual delivery this position provides direct mentorship and technical leadership to junior / intermediate Business Systems Analysts setting the standard for analysis quality solution design and delivery practice. The Senior BSA is the escalation point for technically complex problems the broader team cannot resolve independently and plays a central role in shaping how technology enables Invest Ottawas mission .Reporting to the Director IT Systems & Security this role operates with a high degree of autonomy brings sound judgment on build configure automate decisions and actively contributes to Invest Ottawas strategy and Initiatives.

WHAT YOU WILL BE DOING:

• Partner with the Innovation & AI Senior Project Manager and IT leadership to translate business requirements into detailed system specifications workflow designs and scalable technical solutions.
• Lead workshops discovery sessions and stakeholder engagement activities to align on priorities requirements and solution direction ensuring smooth cross-departmental adoption of system changes.
• Own end-to-end delivery of system initiatives acting as senior lead from requirements through deployment ensuring solutions are well-scoped technically sound and aligned with organizational priorities.
• Serve as the technical lead and escalation point for complex system issues diagnosing root causes across workflows data and integrations and implementing durable solutions.
• Design build and maintain solutions within Microsoft Dynamics 365 CRM and Power Platform including custom entities workflows dashboards Power Automate flows Power Apps and JavaScript-based enhancements.
• Debug and optimize complex automations and integrations evaluating system changes for risk dependencies and cross-functional impact and applying change management best practices.
• Establish and enforce standards for documentation testing and delivery while developing and maintaining system documentation knowledge bases and user-facing materials to support long-term sustainability
• Contribute actively to IT and Systems strategy discussions providing recommendations on system architecture platform direction automation opportunities AI-enabled tooling and championing best practices in process automation data governance and platform configuration.
• Build trusted relationships with business unit leads department heads consultants and external partners supporting system integrations API connections and data exchange requirements
• Mentor and coach junior / intermediate analysts providing technical guidance and setting the standard for analysis quality solution design and continuous improvement.
• Build and manage relationships with internal stakeholders leadership consultants and external partners supporting integrations API connections and data exchange requirements.
• Develop dashboards and reporting within existing platforms (SharePoint Dynamics 365) ensuring data accuracy integrity and usability while providing training and support to enable effective system use and self-serve analytics.

WHAT YOU HAVE ACCOMPLISHED/GAINED THROUGHOUT YOURCAREER:

• Minimum 7 years of experience in business systems analysis solutions design or a technically deep implementation role.
• Hands-on expertise with Microsoft Dynamics 365 CRM including configuration customization workflow design and troubleshooting.
• Demonstrated experience building Power Automate flows across complex multi-system automation scenarios.
• Experience in Power Apps for building internal tools intake forms and operational interfaces.
• Experience with JavaScript for Dynamics 365 client-side scripting and web resource development.
• Strong analytical and problem-solving skills with the ability to diagnose issues at a structural level and design durable solutions.
• Proven ability to lead delivery of system improvement projects from requirements through go-live with accountability for outcomes.
• Excellent communication skills and able to work effectively with non-technical stakeholders and technical teams alike.

• Familiarity with AI-enabled workflow tools and practical experience applying Microsoft Copilot ChatGPT AI Builder or similar capabilities in an organizational context is an asset
• Familiarity with Microsoft 365 administration functions including user and identity management OAuth and service principals information classification labels and data loss prevention policies particularly in support of governance onboarding/offboarding and security alignment with the IT team.
• Experience with SharePoint site design content types information architecture and permissions management.
• Exposure to API integrations and connecting third-party systems to the Microsoft ecosystem.
• Microsoft certifications in Power Platform Dynamics 365 or related technologies are an asset.

Do you have some of these skills but maybe not all We still encourage you to apply as we would love to review your unique applicationand learn more about you!

At Invest Ottawa and Bayview Yards we know that diversity inclusion and a sense of belongingness are critical success factors for globally competitive organizations and are required to drive sustainable wealth creation and prosperity across our region. We prioritize the creation of an inclusive culture and infuse diversity into our programs operations and governance. As an equal opportunity employer that doesnt simply accept difference but celebrates support and thrives because of it we invite all qualified candidates to apply and especially encourage those who identify as members of underrepresented groups.

Invest Ottawa and Bayview Yards are determined to provide a barrier-free work environment starting with the hiring process. If you require accommodation during any phase of the evaluation process please contactto request specialized accommodation. Do know all information received in relation to accommodation will be kept confidential.At Invest Ottawa and Bayview Yards we are focused on doing better and committed to leading by example because its whats best for us our culture and our community.

We may use an AIenabled assistant to take notes during our recruitment process to help our team stay present and engaged during interviews. The tool does not screen assess or select applicants and all hiring decisions are made by people. We welcome inquiries about AI use and/or requests for accommodations at any stage of the hiring process. Personal information (including recordings transcripts and summaries) is safeguarded in line with our privacy policy and applicable Ontario privacy legislation.

Required Experience:

Senior IC