Global Services Coordinator

Job Summary:

This role will be instrumental in supporting the needs of an internal regional team including leadership within an assigned dedicated geographic area. This position will focus on anticipating needs thinking critically and offering solutions to problems with a high level of professionalism and confidentiality. Additionally this role will participate in providing event management support as requested.

Essential Functions:

The coordinator functions asa centralpointof contact supporting leadership internal teams and external membership across the following core areas:

Communications & Outreach

• Execution of internal and external email campaigns(Weekly)

• Growth Mindset

• News You Can Use

• Announcements

• Event invitations

• New agent communications(Weekly)

• Survey creation and distribution for new hires(Monthly)

• Holiday outreach(Sporadic)

• Daily handling of miscellaneous communication requests

Awards & Recognition Programs

• Top Producersmanagement (Monthly)

• Generationposting &corrections

• Issue resolution and data accuracy

• REMAXTop 100review (Monthly)

• Career and anniversary awards(Twicemonthly)

• Awards restructuring and reporting alignment(Monthly)

• Approval and communicationswithin team(Monthly; significantly heavier in Q1)

• Materialcreation(Monthly; peak in Q4 and Q1)

• Brochures(42 States)

• Letters

• Job Starts & approvals

• Award Season (Q1) responsibilities:

• Packing list submission and tracking

• Report review andstate-level award determinations

• Letter creation and shipping coordination for trophies and obelisks

• Ongoing liaison between awards team awardsvendorand internal team

Operational Processes & Approvals

• LFRO(Limited Function Referral Office)agent processing and fee waivers(Weeklyincreased volume in Q2 audits)

• LetterCreation

• Tracking

• DocuSignManagement

• Recruit& qualifying agentapprovalsfor events

• R4incentive

• Torchbearers

• Texas Top 500

• Certificate management(Monthly)

• Reliant data tracking and reporting(Monthly)

• Anniversary and career milestone approvals(Twice a Month)

• Influencer group approvals (Biweekly)

Reporting & Data Management

• Event & attendancetracking(Weekly)

• Report creation and ongoing maintenance(Weekly)

• Ongoing data requests and organization (weekly)

• FDP generation and distribution (Monthly)

• Growth Mindset recruit tracking (Monthly)

Fulfillment & Logistics

• Opening and renewal kits(Weekly)

• Awards and recognition shipments(DailyduringQ1)

• Swag and materials management(Monthly)

• Eventshippinglogistics(Monthly)

• Ordering andmaintaininginventoryof banners &cold airballoons (Yearly)

Systems & Administrative Infrastructure

• Management of Teams SharePoint and shared resources(Weekly)

• Oversight and coordinationof six active calendars (Weekly)

• Org chart and roster maintenance(Monthly)

• System access and account management(Monthly)

Cross-Functional Coordination

• Primary liaison between leadershipinternaldepartmentsand team (Daily)

• Management of incoming requests (graphics approvals communications)(Daily)

• Coordination with multiple departments to execute initiatives(Weekly)

General Administrative Support

• Meeting planning and execution(Weekly)

• One offand time-sensitive requests(Daily)

• Meeting notes and follow up (Weekly)

• Giftcard &flower requests (Monthly)

• Training support for new team members(Sporadic)

• Oversight and management of six regional inboxes in addition to personal inbox

• Monitoring and filtering incoming communications

• Responding to/or routing inquiries appropriately

• Providingtimelyassistanceand follow-up on questions received for membership

Minimum Qualifications:

Education: Bachelors Degree or Equivalent experience

Years of Experience: 2-4 Years

Years of Management: No Experience Needed

Preferred Licensing Certifications and Skills:

• Experience in an administrative/customer service role.
• Occasional travel is required for regional events (typically 1-2 weeks per year).

Standard Knowledge Skills and Abilities:

• Technical/Functional Expertise: Has knowledge of the job function department and its impact on customers continues to learn and grow stays current on changes in process policy and function and fulfills responsibilities of the job
• Customer & Relationship Focus: Anticipates and delivers on customer needs manages internal/external relationships respectful of team resolves problems responds with tact and diplomacy shares pride of the brand to customers preserves the culture
• Decision Quality: Makes sound decisions quickly gathers information considers long-term repercussions of decisions is accountable for decisions
• Drives for Results and Quality: Takes ownership of job assignments and productivity takes initiative focuses on the quality and quantity of results sets priorities and meets deadlines and keeps management apprised of progress

Salary Range:

$54000 - $61000

Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level experience industry specific knowledge education/certifications or geographic location. The offer rate represents one component of the total compensation package. Additional compensation for this position may include annual bonus eligibility or other incentives based on the position.

Why REMAX

REMAX Headquarters is located in Denver CO in the heart of Denvers thriving Tech Center. We also offer remote roles for those outside the metro area. Our competitive benefits package includes programs to support your physical emotional and financial well-being:

Stay Healthy

• Comprehensive medical dental and vision insurance
• Health savings account with employer contribution
• Flexible spending account (medical & dependent care)
• Voluntary critical illness hospital indemnity and accident coverage
• Short-term disability paid at 100% after 1 year

Prepare for Your Future

• 401(k) plan with generous company match & immediate eligibility
• Free financial advisor service
• Company-paid life and AD&D insurance short-term and long-term disability

Feel Supported

• Generous paid time off package includes 15 paid holidays and generous PTO
• Hybrid or remote positions and flexible hours
• Monthly home office subsidy
• Paid parental leave benefits
• Paid caregiving adoption and foster leave benefits
• Monthly ClassPass contribution
• Employee assistance program including free counseling sessions
• Tuition reimbursement program
• Pet insurance discount
• Recognition program

RE/MAX LLC & Motto Mortgage

Now is your opportunity to join a global industry-leading organization behind one of the most recognized names in real estate. RE/MAX exists to help entrepreneurs thrive. Through RE/MAX and Motto Mortgage franchises we deliver the tools technology and support that power a worldwide network of agents brokers and business owners.

When you join our team you are expected to do your best work and help others do the same. We move with urgency. We focus on results. We listen to our customers and build solutions that make their businesses stronger. We value people who take ownership act with integrity and push for better every day. Collaboration matters here. So does accountability. When we succeed we succeed together.

RE/MAX Holdings Inc. is proudly headquartered in Denver Colorado. Certain roles may be location specific however in addition to Colorado we welcome qualified candidates in the following states: Arkansas California Florida Georgia Illinois Massachusetts Michigan Ohio and Texas!

We are an equal opportunity employer committed to fair and inclusive hiring practices. Employment decisions are based on qualifications merit and business needs without regard to any legally protected status.

Required Experience:

IC