Support Operator Associate
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Job Location:
Concord, CA - USA
Monthly Salary:
$ 18 - 28
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
2nd shift Every other Weekend and Shared Holidays
Pay Range
$18.85 - $28.30Essential Functions
- Answers incoming calls in a busy call center environment.
- Performs basic call processing functions by meeting monitoring expectations and successful completion of all training evaluations.
- Access pertinent information using Xtend Communications windows based software with or without ACD integration.
- Responds to alarms pages messages and codes and contacts personnel through beeper paging intercom announcements and phone calls as indicated by the situation.
- Problem-solves and handle stressful situations.
- Issues patient phone numbers conditions or general information in accordance with HIPAA guidelines.
- Assists in maintaining logbooks and other documents and forms.
Works in a fast paced call center environment with constant telephone ringing and distractions. Works in a sitting position must of day. This position requires high degree of proficiency in verbal and written communications. Must be able to work weekends holidays and overtime as required. Must be available for occasional callback support. Must be able to handle multiple lines type reach read various prints and alarm panels at a distance of two to three feet and work through loud noises.
Education Experience and Certifications
Our CommitmenttoYou:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs competitive compensation generous retirement offerings programs that invest in your career development and so much more so you can live fully at and away from work including:
Compensation
- Base compensation listed within the listed pay range based on factors such as qualifications skills relevant experience and/or training
- Premium pay such as shift on call and more based on a teammates job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical dental vision life andShort- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
About Advocate Health
Advocate Health is the third-largest nonprofit integrated health system in the United States created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas Georgia and Alabama; and Aurora Health Care in Wisconsin Advocate Health is a national leader in clinical innovation health outcomes consumer experience and value-based care. Headquartered in Charlotte North Carolina Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology neurosciences oncology pediatrics and rehabilitation as well as organ transplants burn treatments and specialized musculoskeletal programs. Advocate Health employs 155000 teammates across 69 hospitals and over 1000 care locations and offers one of the nations largest graduate medical education programs with over 2000 residents and fellows across more than 200 programs. Committed to providing equitable care for all Advocate Health provides more than $6 billion in annual community benefits.
Required Experience:
IC
About Company
Proudly serving Wisconsin with 18 hospitals, over 150 clinics and 70 pharmacies across 30 communities. Choose Aurora Health Care for you and your family.
