EMEA VP Account Management (OSSBSS)
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Job Summary
Our client a leading vendor of OSS/BSS software to Telecoms Service Providers is looking for a VP of Account Management to lead a small team (of around 5) to handle complex (multi-million USD renewals) and grow additional revenue streams from existing accounts.
The VP of Account Management will be responsible for the relationships with key clients as well asoverseeing the day-to-day activities of our Account Management (AM) team in the region.
The client is looking for candidates who can generally be in their London office when they are not traveling.
Duties/Responsibilities:
Develop a comprehensive regional account plan for a specific geographic area and active existing accounts with the view to upsell cross-sell or renew contracts
Collaborates with marketing and sales teams
Engage customers to educate on service offerings
Establishes existing account relationships and acts as a consultant to build relationship depth with currentcustomers within the assigned business area
Analyzes the needs of the customer to create customized proposals that differentiate our service offerings in the market
Responsible for accurate completion of all required reports and activity tracking to achieve the companys Key Performance Indicators (KPIs)
Actively communicates business opportunities with regional and global teams and continuously seeks toimprove business development processes
Maintains an understanding of the Telecommunication and Pay-TV industries and translates the environmental factors into account management strategies
Accountable to federal state local programs and contracts accrediting bodies and requirements
People-management responsibilities including recruiting hiring performance management etc. of the regional AM team
Develop a comprehensive regional account plan for a specific geographic area and active existing accounts with the view to upsell cross-sell or renew contracts
Collaborates with marketing and sales teams
Engage customers to educate on service offerings
Establishes existing account relationships and acts as a consultant to build relationship depth with currentcustomers within the assigned business area
Analyzes the needs of the customer to create customized proposals that differentiate our service offerings in the market
Responsible for accurate completion of all required reports and activity tracking to achieve the companys Key Performance Indicators (KPIs)
Actively communicates business opportunities with regional and global teams and continuously seeks toimprove business development processes
Maintains an understanding of the Telecommunication and Pay-TV industries and translates the environmental factors into account management strategies
Accountable to federal state local programs and contracts accrediting bodies and requirements
People-management responsibilities including recruiting hiring performance management etc. of the regional AM team
Required Skills/Abilities:
Strong understanding and experience in the EMEA Telecommunications sector (OSS/BSS software is preferred but candidates with experience of selling complex software to Telco Service Providers will be sufficient)
Proven track record in management positions (this role will be hands-on with customers and involve traveling)
Outstanding operational capability
Excellent interpersonal skills at all levels including people management
Strong Client facing and networking skills
Team Leadership and communication
Strategic thinking and planning
Accurate and timely reporting
High-level P&L accountability
Leadership focused on account growth
Working with the Marketing team on marketing programs into EMEA
Strong understanding and experience in the EMEA Telecommunications sector (OSS/BSS software is preferred but candidates with experience of selling complex software to Telco Service Providers will be sufficient)
Proven track record in management positions (this role will be hands-on with customers and involve traveling)
Outstanding operational capability
Excellent interpersonal skills at all levels including people management
Strong Client facing and networking skills
Team Leadership and communication
Strategic thinking and planning
Accurate and timely reporting
High-level P&L accountability
Leadership focused on account growth
Working with the Marketing team on marketing programs into EMEA
Education and Experience:
Bachelors degree
10 years experience in the Telecommunication and Pay-TV industry
Bachelors degree
10 years experience in the Telecommunication and Pay-TV industry
Please ignore the salary levels mentioned on the job board - there is flexibility depending on the candidates background. The package includes a base salary a 20% variable and generous benefits.
Required Experience:
Exec
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