Traffic Management Center (TMC) Shift Lead

Job Description

Overview

We are seeking Traffic ManagementCenter(TMC)Shift LeadsLevel 1/Level 2to join ourTMC PracticeinAustin TX reporting to theTMCOperationsManager to supportvendoroperatedTMCfunctions for the TxDOT Austin District.TMC staff willoperate monitor and manage activity on the roadways in the Austin District atthe Combined Transportation Emergency and CommunicationsCenter(CTECC).

This traffic managementcenteris a 24/7/365 operation which requires schedule flexibility including availability for nights overnights weekends and holidays.

Your role

The Shift Lead is expected to perform all core TMC Operator duties and competencies while also fulfilling the following elevated supervisory and operational responsibilities.

Shift Supervision & Staff Leadership:

• Functions as the onshift supervisor providing direction and oversight to TMC Operators to ensure consistent performance adherence to SOPs andaccuratetraffic and incident management activities.
• Coordinates with client administrative and management personnel as needed responding to inquiries or routing requests to appropriate staff.
• Assign and direct daily operational duties for shift personnel based on roadway conditions staffing levels and active incidents.
• Serve as the first-level escalation point for operator questions operational issues and emergent situations.
• Provide coaching mentoring and real-time guidance to support operator development and ensure quality operational output.
• Document performance observations and provide input for formal employee evaluations.
• Assistswith development of shift schedules to ensureappropriate staffing.

Operational Oversight:

• Lead operational response to significant incidents coordinating with HERO incident management personnel public safety agencies and internal leadership.
• Ensure operators accurately detect verify log andmonitorincidents using ATMS ITS devices CAD systems and third-party verification tools.
• Oversee accuracy and appropriateness of DMS messaging response plan execution incident milestones and TIM performance measure data.
• Ensure consistency in operator logging practices including timeline accuracy andrequireddata entry standards.
• Maintain thorough knowledge and active capability to perform all operator tasks and use all required systems.
• Provideforbreaks and lunch for operators on the floor and ensure all seats are filled.

Quality Assurance & Compliance:

• Perform QA/QC reviews of incident entries DMS messages and operator actions to ensure compliance with SOPs TxDOT standards and performance requirements.
• Identifyoperational deficiencies andprovidecorrective guidance or escalate to management whenappropriate.
• Support development updates and adherence to TMC SOPs training materials and operational guidelines.
• Act as the primaryon-shiftpoint of contact for partner agenciesoperatingat CTECC as well as external agencies during active operations.
• Communicate shift status operational needs and issues to the TMC Operations Manager.
• Ensure comprehensive written and verbal shift handoff reports.
• Coordinate staffing adjustments during shift based on workload callouts weather or incidents.

Coordination & Communication:

• Act as the primaryon-shiftpoint of contact for partner agenciesoperatingat CTECC as well as external agencies during active operations.

• Communicate shift status operational needs and issues to the TMC Operations Manager.
• Ensure comprehensive written and verbal shift handoff reports.
• Coordinate staffing adjustments during shift based on workload callouts weather or incidents.

Administrative & Program Support:

• Supports interview processes byparticipatingin candidate evaluation at managements request.
• Assistwith onboarding and training of new TMC Operators including conducting structured on-shift training sessions.
• Support preparation of KPI reports performance summaries and operational metrics for TMC deliverables.
• Participate in or prepare materials for meetings workshops or operational reviews asrequired.
• Perform special assignments related to traffic operations TMC systems traveler information incident management SOP development or research.

Special Operations:

• Support emergency activation major weather events large-scale incidents and plannedspecial eventsby working extended hours or alternate shifts when necessary.
• Performsadditionalduties asassigned by management.

About you

Minimum Qualifications:

• Minimum of 3 years of experience within the past 5 years in TMC operations or related services.
• Strong knowledge of ITS software ATMS platforms and applications used tomonitorand manage field devices.
• Ability to supervise staff lead co-workers and make sound decisions in a fast-paced operational environment.
• Excellent communication skills including radio phonewritten and in-person.
• Ability to compose clear concise documentation free from spelling and grammatical errors.
• Customer-service-oriented mindset and ability to work collaboratively with partner agencies.
• Client requirements: Candidates must successfully complete the clients background screening process which includes a fingerprintbased nationwide criminal history check conducted in accordance with FBI Criminal Justice Information Services (CJIS) standards. All offers of employment are contingent upon passing the client background screening process.

Experience:

Lead Level 1

• Meetminimumqualifications above.
• Minimum of 1 year of TMCor similarsupervisoryexperience within the last 4 years.
• Completion of required TxDOT training applicable to TMC operations and shift leadership.
• Demonstratedproficiencyin incident management support QA/QC and shift-level coordination.

Lead Level 2

• Meets all Level 1 qualifications.
• Minimum of 3 years of TxDOT TMC experience.
• Demonstrated ability to independently manage a shift coordinate complex incidents perform advanced QA/QC and mentor multiple operators.
• Advancedproficiencyusing ATMS response plans ITS device management and TIM performance standards.

Rewards & benefits

At AtkinsRéalis our valuesSafety Integrity Collaboration Innovation and Excellenceare more than just words. They are the foundation of who we are and how we work. These principles shape our culture guide our decisions and inspire us to create an environment where every team member feels empowered to grow succeed and make a meaningful impact.

Depending on your employment status AtkinsRéalis benefits may include medical dental vision company-paid life and short- and long-term disability benefits employer-matched 401(k) with 100% vesting employee stock purchase plan Paid Time Off leaves of absences options flexible work options recognition and employee satisfaction programs employee assistance program and voluntary benefits. You can review our comprehensive benefits page here.

About AtkinsRéalis

Were AtkinsRéalis a world-class engineering services and nuclear organization. We connect people data and technology to transform the worlds infrastructure and energy systems. Together with our industry partners and clients and our global team of consultants designers engineers and project managers we can change the world. Were committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Additional information

Expected compensation range is between $28.00 - $31.00 hourly depending on skills experience and geographical location.

Are you ready to expand your career with us Apply today and help us shape something extraordinary.

AtkinsRéalis is an equal opportunity Drug-Free employer EOE/Veteran/Disability

Please review AtkinsRéalis Equal Opportunity Statement here.

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In the event a recruiter or agency who is not on our preferred supplier list submits a resume/candidate to anyone in the company AtkinsRéalis family of companies we explicitly reserve the right to recruit and hire the candidate(s) at our discretion and without any financial obligation to the recruiter or agency. TypeEmployee

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