Home Care Coordinator

Home Care Coordinator New Triad AreaLaunch

Golden Harmony Home Care is launching abrandnewoffice in a growing service area andwerelooking for aHome Care Coordinatorwho is excited to help builda successful a key player in shaping our presence in this communitysettingthe tone for service excellence and helping to grow a thriving newarea.

About Golden Harmony

Golden Harmony Home Care is a locally ownednonmedicalhome care company serving older adults and their families in the Triangle and we are now expandingto the Triad. We focus on exceptional customer service strong relationships andbestinclassteam member support so our clients receive consistent dignified care.

Position Summary

The Home Care Coordinator will support the Area Director inmanaging businessoffice will alsoassistour recruitment team in interviewinghiringand training top notch care professionals andmaintainingexcellent customer care manage schedulesmaintainaccuraterecords and help us build a loyal base of clients and careprofessionalsfrom day one.

Key Responsibilities

Client and Care Management

• Assistto develop update and oversee individualized care plans ensuringhigh-qualitycare that reflects Golden Harmonys standards.

• Perform client visits andfollowupcalls tomonitorsatisfaction especially as we build our reputation in the new area.

• Maintain high client satisfaction and Net Promoter Score (NPS) by proactively addressing concerns.

Scheduling and Staffing

• Assistin managingschedulesfor our clients and care professionals ensuring all shifts are filled with consistentwell-matchedcaregivers.

• Assistin communicatingwith clients and caregiversregardingschedules and changes in a clear proactive manner.

• Work with the scheduling team tostaffopenvisitsquickly whilemaintainingquality matches.

• Help drive growth by meeting or exceeding weekly billable hour targets.

Team Support and Coordination

• Partner with recruiting to help attract and select careprofessionals to serve our clients.

• Support onboarding and orientation helping toestablishthe culture and expectations.

• Provide regular feedback and coaching to caregivers reinforcing Golden Harmonys Core Values and service standards.

• Collaborate closely withthe Area Directoras we refine processes solve problems andscalethe new office.

Compliance and Documentation

• Maintainaccurateanduptodateclient and caregiver records.

• Ensure compliance with NC DHHS home care regulations and company policies as we grow in the new area.

• Support periodic audits of client and team member files as needed.

OnCalland Office Duties

• Participate in the sharedafterhoursoncallrotation to manage urgent scheduling or client needs.

• Use office equipment scheduling software and mobile applications to perform daily responsibilities efficiently.

Qualifications

Education and Experience

• Preferred: 23 years of experience in home care senior living care coordination staffingbusiness officerecruitmentora relatedcustomerservicerole.

• Experience launching or growing a location program or caseload is a plus (even informallythink builder mindset).

Skills and Attributes

• Strong written and oral communication skills with the ability to build trust with new clients families and caregivers.

• Active listener with excellent interpersonal skills and a calm professional demeanor.

• Highly organized and comfortable working in afastchangingenvironment where processes are being developed and improved.

• Comfortable using online scheduling and CRM systems Microsoft Office and Google Apps.

• A proactivesolutionsoriented cando attitude and enthusiasm for helping launch and grow a new office.

Other Requirements

• Valid drivers license reliable transportation and ability to travel to client homes and community partners within the new service area.

• Ability to work afulltimeschedule during regular business hours andparticipatein anafterhoursoncallrotation.

• Ability to sit stand walk and occasionallylift upto 25 lbs.